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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices |
| Topic 2: Policies and Settings | 22% | - Analytics and dashboard usage - Security and compliance configurations - Identity and access management - Slack Connect and app approval settings |
| Topic 3: Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Topic 4: Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues |
| Topic 5: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 6: Channel Strategy | 10% | - Design channels for collaboration and workflows - Channel naming conventions and structure - Apply use cases and best practices |
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NEW QUESTION # 78
When setting up an experiential learning environment for a live Slack training session, what is a crucial element to include to ensure participants are actively engaged?
Answer: A
Explanation:
Interactive exercises that simulate real-life scenarios in Slack are essential for experiential learning. This approach allows participants to actively engage with Slack, apply what they learn in a practical context, and receive immediate guidance and feedback from an instructor, which enhances the learning experience.
NEW QUESTION # 79
Which of the following is a key benefit of using the Slack app in Salesforce?
Answer: C
Explanation:
The Slack app in Salesforce enables teams to seamlessly collaborate and manage customer interactions, providing a more efficient and unified approach to customer management.
NEW QUESTION # 80
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
Answer: B
Explanation:
The correct answer is C . Enterprise Key Management is not a casual toggle that an admin simply enables inside Slack after purchase. It is an advanced enterprise security capability that gives an organization control over encryption keys for Slack data and requires proper commercial entitlement, technical planning, and Slack-supported configuration. The client must purchase EKM as an add-on product and then coordinate configuration with Slack because key management affects encryption operations, security architecture, administrative access, and incident response procedures. Option A is wrong because EKM is not a free add-on and cannot be treated as a simple self-service feature. Option B is also wrong because EKM is not automatically included merely because the organization purchased "security tools." It has to be entitled and implemented deliberately. The consultant's guidance should set expectations correctly: validate licensing, engage Slack, coordinate with the client's security and key-management teams, and implement the feature through the approved process.
Reference topic: Policies and Settings - Enterprise Key Management, advanced security add-ons, encryption governance, Slack-supported configuration, and enterprise security planning.
NEW QUESTION # 81
A large corporation with multiple departments is adopting Slack. To ensure efficient communication while avoiding information overload, how should they configure their channel management settings?
Answer: A
Explanation:
This approach ensures that channels are created with a purpose, managed by department heads, and employees are subscribed to relevant channels, reducing information overload and maintaining efficient communication.
NEW QUESTION # 82
You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?
Answer: A
Explanation:
The correct answer is A . A Slack Consultant brings implementation-specific subject matter expertise. The CSM may support the relationship, customer success planning, and adoption strategy, but the consultant is the specialist who helps execute the implementation with structured discovery, grid design, policies and settings recommendations, migration planning, channel strategy, governance planning, and enablement guidance.
Option B describes a post-project relationship role, which is not the consultant's primary purpose. Option C is incorrect because end-user support tickets should be handled through the client's support process, help channels, IT service desk, or Slack support model, not by the consultant as a standing support agent. Option D is closer to account or sales advisory work and does not describe the consultant's core implementation skillset. The exam is testing role clarity: a Slack Consultant is engaged because Enterprise Grid launch requires specialized design and delivery expertise, not just account management or customer-success guidance.
Reference topic: Delivery and Migration - consultant role, implementation expertise, CSM distinction, Enterprise Grid launch support, and project execution.
NEW QUESTION # 83
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