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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Integration and Extensibility	25%	- Extensibility options and best practices - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Data flow and system connectivity
Solution Architecture Fundamentals	15%	- Architecture principles and methodologies - Customer Experience strategy and design
SAP Customer Experience Portfolio Overview	20%	- SAP Sales Cloud - SAP Service Cloud - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys
Project Delivery and Implementation	15%	- Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability
Intelligent Enterprise and Innovation	10%	- Emerging technologies and roadmap - AI and automation in CX solutions
Customer Data and Governance	15%	- Customer data management and identity - Data analytics and insights - Compliance and data privacy

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q21-Q26):

NEW QUESTION # 21
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.

A. Establish regular housekeeping tasks and procedures.
B. Establish release management.
C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
D. Integrate clean core practices in the end-to-end value process chain.
E. Define roles and responsibilities as part of a process transformation office.

Answer: B,C,E

NEW QUESTION # 22
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

A. External workforce
B. Guided buying
C. Hire to Retire
D. Avoid unplanned downtime
E. Travel to Reimburse

Answer: A,C,E

NEW QUESTION # 23
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.

A. Block targeting
B. Manage optional content
C. Emarsys Scripting Language
D. Predict recommendation settings
E. Personalization rules

Answer: B,C,E

NEW QUESTION # 24
Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.

A. Coordinated lifecycle management
B. One workflow inbox
C. Seamless payment methods
D. One process workflow
E. Seamless user experience

Answer: A,B,E

NEW QUESTION # 25
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. To an outbound channel
B. To a queue
C. To a team
D. To an employee

Answer: C,D

NEW QUESTION # 26
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