Exam MB-240 Preparation - MB-240 Reliable Study Guide

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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Field Service Mobile and Customer Experience	20%	- Mobile app configuration 1. Configure Field Service mobile app 2. Enable offline capabilities - Customer engagement 1. Customer communication workflows 2. Service feedback management
Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock
Schedule and Dispatch Work	20%	- Resource scheduling 1. Use schedule board 2. Optimize scheduling and routing
Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks

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PracticeVCE Microsoft MB-240 Questions PDF

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q71-Q76):

NEW QUESTION # 71
You are implementing Microsoft Dynamics 365 FWd Service for an electronics company.
You need to identify when a compressor is used from the technicians warehouse inventory.
How does the inventory journal record the transactions? To answer, drag the appropriate inventory journal record to the correct scenario. Each inventory journal record may be used once, more than once. or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 72
A field resource is given instructions on how to install the Field Service mobile app on an iPhone.
After installing the app and signing in, the following message appears on their phone:
"You're almost there."
You need to help the field resource access the mobile app.
What should you do?

A. Set up the field resource as a Bookable Resource.
B. Create a Bookable Resource related to the user.
C. Verify that the field resource has been assigned the right security role.
D. Set up the field resource as a user in the system.

Answer: C

NEW QUESTION # 73
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 74
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Create a bookable resource with...
2 - Manually add additional capacity.
3 - Create and book the resource requirement for the Resource Pool.
4 - Reassign reservations to specific room with Facility.

NEW QUESTION # 75
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?

A. Update all the incident types with the proper service account.
B. Use asset properties to provide location details.
C. Create a custom entity to house asset location details.
D. Create a functional location tree.

Answer: C

NEW QUESTION # 76
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