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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Business Process Mapping12%- Process analysis
  • 1. Use process mapping techniques
  • 2. Design future-state processes
  • 3. Document current-state processes
  • 4. Manage scope definition
Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Identify stakeholder roles
  • 2. Manage stakeholder expectations
  • 3. Facilitate communication
  • 4. Prioritize business needs
Customer Discovery17%- Business analyst responsibilities
  • 1. Identify business objectives
  • 2. Demonstrate Salesforce capabilities
  • 3. Support implementation lifecycle
  • 4. Assess customer environment
Requirements18%- Requirements management
  • 1. Gather business requirements
  • 2. Validate requirements
  • 3. Identify dependencies
  • 4. Manage requirement lifecycle
User Stories18%- Agile documentation
  • 1. Refine backlog items
  • 2. Support Agile delivery
  • 3. Write user stories
  • 4. Define acceptance criteria
Development Support and User Acceptance12%- Solution validation
  • 1. Manage change adoption
  • 2. Coordinate user acceptance testing
  • 3. Support development teams
  • 4. Validate business outcomes

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Salesforce Certified Business Analyst Exam Sample Questions (Q125-Q130):

NEW QUESTION # 125
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

Answer: C


NEW QUESTION # 126
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

Answer: B

Explanation:
This answer states that meeting with stakeholders as a group to understand the current state is the first step that the BA should take for revamping an existing process used by the sales team at NTO. Stakeholders are the people who have a significant interest or influence in the project outcome, such as the sales team, the sales manager, the customers, etc. Meeting with stakeholders as a group means that the BA facilitates a discussion or a workshop with the stakeholders to elicit their needs, expectations, pain points, and opportunities related to the existing process. Understanding the current state means that the BA analyzes and documents how the existing process works or does not work, what are its inputs, outputs, steps, decisions, roles, etc. Meeting with stakeholders as a group to understand the current state is the first step that the BA should take for revamping an existing process because it helps the BA to establish a baseline or a reference point for identifying and validating the gaps or issues in the existing process, and for designing and proposing improvements or solutions for the future state.


NEW QUESTION # 127
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?

Answer: A

Explanation:
Explanation
The next steps that the business analyst should take are to document the desired outcome and research the impact of making a change. The business analyst should ask clarifying questions to understand why the sales manager wants to modify the recently viewed list and what benefits they expect from it. The business analyst should also investigate if there are any limitations or dependencies that would prevent or affect making a change to the recently viewed list.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/cap
https://help.salesforce.com/s/articleView?id=sf.customize_listviews.htm&type=5


NEW QUESTION # 128
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

Answer: C

Explanation:
A user story is a short description of a feature or functionality from the perspective of an end user. It follows the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. The when and where are not part of a user story format because they are usually captured in other documents or artifacts, such as acceptance criteria or wireframes. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-sto


NEW QUESTION # 129
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?

Answer: A


NEW QUESTION # 130
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