ITILFND_V4熱門題庫 & ITILFND_V4資訊

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Service Value System20%- Service value chain
  • 1. Obtain/build
    • 2. Engage
      • 3. Deliver and support
        • 4. Design and transition
          • 5. Plan
            • 6. Improve
              - Governance
              - Purpose and components
              - Continual improvement
              ITIL Practices30%- General management practices
              • 1. Supplier management
                • 2. Information security management
                  • 3. Relationship management
                    • 4. Continual improvement
                      - Service management practices
                      • 1. Business continuity management
                        • 2. Service level management
                          • 3. Incident management
                            • 4. Problem management
                              • 5. Change enablement
                                • 6. Availability management
                                  • 7. Service request management
                                    • 8. Capacity and performance management
                                      - Technical management practices
                                      • 1. Infrastructure and platform management
                                        • 2. Deployment management
                                          • 3. Software development and management
                                            Technology and Information Management10%- Role of technology in service management
                                            - Information management principles
                                            ITIL Guiding Principles15%- Focus on value
                                            - Keep it simple and practical
                                            - Think and work holistically
                                            - Start where you are
                                            - Progress iteratively with feedback
                                            - Collaborate and promote visibility
                                            - Optimize and automate
                                            Key Concepts of Service Management15%- Service management as a practice
                                            - Services, service offerings, service relationships
                                            - Value, value co-creation, stakeholders

                                            >> ITILFND_V4熱門題庫 <<

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                                            最新的 EXIN ITIL ITILFND_V4 免費考試真題 (Q258-Q263):

                                            問題 #258
                                            Which of these should be logged and managed as a problem?

                                            答案：D

                                            解題說明：
                                            Explanation


                                            問題 #259
                                            What is the expected outcome from using a service value chain?

                                            答案：D


                                            問題 #260
                                            Why and how is a user MOST LIKELY to contact the service desk?

                                            答案：A


                                            問題 #261
                                            What should be done to determine the appropriate metrics for measuring a new service?

                                            答案：B


                                            問題 #262
                                            Which practice needs people who understand complex systems and have creative and analytical skills?

                                            答案：B


                                            問題 #263
                                            ......

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                                            ITILFND_V4資訊: https://www.vcesoft.com/ITILFND_V4-pdf.html