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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionObjectives
Analytics and Optimization- Adoption and performance metrics
- Experience Cloud reporting and dashboards
Experience Cloud Fundamentals- Use cases and business value of Experience Cloud
- Experience Cloud licensing and capabilities
Collaboration and Engagement- Chatter and community engagement features
- Case management in Experience Cloud
Experience Site Configuration- Site creation and setup
- Navigation and structure configuration
- Templates and branding
Experience Personalization- Salesforce CMS integration
- Content personalization strategies
- Audience targeting and segmentation
Security and Access- Profiles, permission sets, and roles in Experience Cloud
- Sharing models and data visibility
- User authentication and login methods

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q106-Q111):

NEW QUESTION # 106
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

Answer: B

Explanation:
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self- service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.


NEW QUESTION # 107
Which three permissions are included for a delegated administrator?
Choose 3 answers

Answer: B,D,E

Explanation:
Three permissions that are included for a delegated administrator are A, D, and E. A delegated administrator is a user who has limited administrative privileges to perform certain usermanagement tasks on behalf of an administrator. A delegated administrator can create and edit external user records, generate new passwords for external users, and manage permission sets for external users on their account. A delegated administrator cannot manage object access or add external users to multiple accounts.


NEW QUESTION # 108
Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?

Answer: B

Explanation:
This option allows UC to grant customers access to the appropriate site. Site membership is a feature that defines which users can access a site and what permissions they have. UC can assign the profile for all customer users to the site membership of each site and specify the default page access and object permissions for that profile. UC can also assign permission sets to the site membership togrant additional permissions to specific users4


NEW QUESTION # 109
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

Answer: C

Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.


NEW QUESTION # 110
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it fromthe contact record.
What could be two reason causing this issue?
Choose 2 answers

Answer: C,D

Explanation:
Two reasons causing this issue are C and D. To create a partner user for their Partner Community, the Salesforce administrator needs to have two requirements met: The account record associated with the contact record must be enabled as a partner, which means that it has the Is Partner checkbox checked. This indicates that the account is part of your partner network and can access your Partner Community site. The Salesforce administrator must be marked as a delegated administrator on the partner account, which means that they have limited administrative privileges to perform certainuser management tasks on behalf of an administrator. This allows them to create partner users from contact records without having full system administrator access.


NEW QUESTION # 111
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