L5M9 - The Best Top Operations Management Questions

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Performance Improvement in Operations- Continuous improvement approaches
  • 1. Business process re-engineering
    • 2. Process improvement methodologies
      - Performance measurement and benchmarking
      • 1. Setting performance targets
        • 2. Benchmarking techniques
          Quality and Reliability Management- Total Quality Management (TQM)
          • 1. Quality assurance vs total quality
            - Failure prevention and recovery
            • 1. Failure Mode and Effects Analysis (FMEA)
              • 2. Maintenance strategies and reliability improvement
                • 3. Failure measurement and impact
                  Operations Management Concepts- Performance objectives of operations
                  • 1. Speed
                    • 2. Cost
                      • 3. Quality
                        • 4. Flexibility
                          • 5. Dependability
                            - Definition and scope of operations management
                            • 1. Role of operations in supply chain efficiency and effectiveness
                              • 2. Operations as transformation process (input–transformation–output)
                                Operations Processes and Systems- Process design and analysis
                                • 1. Input–transformation–output model
                                  • 2. Types of operations: manufacturing and services
                                    - Four Vs of operations
                                    • 1. Variety
                                      • 2. Variation in demand
                                        • 3. Visibility
                                          • 4. Volume
                                            Operations Strategy and Performance- Order winners and order qualifiers
                                            • 1. Competitive positioning through operations capability
                                              - Operations strategy development
                                              • 1. Top-down vs bottom-up strategy perspectives
                                                • 2. Stages of operations strategy evolution

                                                  >> Top L5M9 Questions <<

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                                                  CIPS Operations Management Sample Questions (Q20-Q25):

                                                  NEW QUESTION # 20
                                                  Managing Events and Relationships is a key application of Operations Management in which sector?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answer is retail. Retail stores will often do promotions for different items at different times of the year (e.g. Trees at Christmas, Chocolate Eggs at Easter, BBQs in the summer). The other sectors listed do not do events in the same way or to the same extent (if at all). See p.63 for more on Operations in the Retail sector.


                                                  NEW QUESTION # 21
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company.
                                                  Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 8?

                                                  Answer: A

                                                  Explanation:
                                                  The correct answers are as follows:


                                                  NEW QUESTION # 22
                                                  There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answer is 1- fluctuation in demand for an item. E.g. demand for woolly hats has a high variation depending on the time of year. Other products such as bread have a low variation as demand is more constant. Be careful not to confuse variation with variety. Variety is the number of different products made. This is from p.48-49


                                                  NEW QUESTION # 23
                                                  Which of the following is not an example of Statistical Process Control?

                                                  Answer: D

                                                  Explanation:
                                                  A flowchart isn't considered a Statistical Process Control because it doesn't involve statistics- this is from p.124. If you're thinking that the others might not include statistic... That was my thoughts when I first read this chapter- but remember to just go with what the study guide says.


                                                  NEW QUESTION # 24
                                                  Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
                                                  What is the purpose of this?

                                                  Answer: D

                                                  Explanation:
                                                  Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.


                                                  NEW QUESTION # 25
                                                  ......

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