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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Customer Journey Triggers
  • 2. Action Map Configuration
  • 3. Targeting and Engagement Rules
- Reporting and Analytics
  • 1. Performance Reporting
  • 2. Engagement Analytics
  • 3. AI-driven Insights
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Predictive Engagement Fundamentals
  • 3. Configuration of Engagement Features
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Customer Behavior Analysis
  • 3. Agent Interaction Experience
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Performance Optimization
  • 3. Predictive Routing Setup

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q111-Q116):

NEW QUESTION # 111
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 112
In a GPR comparison test, what does the system evaluate?
Response:

Answer: B


NEW QUESTION # 113
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: A


NEW QUESTION # 114
Which data point is commonly found in a Visitor Activity Report?
Response:

Answer: A


NEW QUESTION # 115
What type of metrics can be viewed in an Action Map Report?
Response:

Answer: D


NEW QUESTION # 116
......

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