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| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Passing Score: | 65% (26 out of 40 questions) |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Exam Format: | Multiple-choice, Closed book, Scenario-based questions (basic level) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Available Languages: | English, Japanese, Portuguese (Brazil), French, German, Chinese (Simplified), Korean, Spanish |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
>> ITIL ITIL-5-Foundation問題集 <<
常にITIL ITIL-5-Foundation試験に参加する予定があるお客様は「こちらの問題集には、全部で何問位、掲載されておりますか？」といった質問を提出しました。心配なくて我々Tech4ExamのITIL ITIL-5-Foundation試験問題集は実際試験のすべての問題種類をカバーします。70％の問題は解説がありますし、試験の内容を理解しやすいと助けます。
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質問 # 78
What is a problem?
正解：D
解説：
A problem is the cause, or potential cause, of one or more incidents, which makes option B correct. ITIL clearly distinguishes problem management from incident management. Incident management focuses on restoring service quickly after an interruption or degradation. Problem management looks more deeply at why incidents happened and how similar incidents can be prevented in the future. This is why the root cause idea is central to the definition of a problem. An unplanned interruption is an incident, not a problem. A user request is a service request. A critical incident is still an incident, even if its impact is high. By separating incidents from problems, ITIL enables organizations to both restore service rapidly and reduce repeat disruption through analysis, learning, and long-term corrective actions.
質問 # 79
A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the ITIL Continual Improvement Model does this activity represent?
正解：D
解説：
This scenario describes an assessment of the current state, which ITIL places in Step 2 of the Continual Improvement Model: "Where are we now?" The official text says that success depends on "a shared understanding of the starting point," and that a key element in this step is a current state assessment. ITIL adds that this may include evaluating existing products and services, user perception of value, workflows, skills, and available technology. It also says that current state assessments should be performed through objective measurement whenever possible, and where measurement is limited, organizations can use stakeholder stories and structured feedback. The question mentions both customer feedback and measured response times, which are exactly the kinds of inputs ITIL associates with understanding the present baseline.
It is not Step 1, because the team is not defining the vision. It is not Step 3, because they are not yet describing the target state. It is not "take action," because no improvement implementation is being described. The best and fully verified answer is therefore A.
質問 # 80
Who is responsible for the procurement and use of services ?
正解：D
解説：
The correct answer is C. ITIL Version 5 defines a service consumer as an organization responsible for the procurement and use of services. This means the service consumer is the party that obtains services from a service provider and uses those services to enable value. Within a service consumer organization, ITIL identifies three important roles: customer, user, and sponsor. The customer defines service requirements and takes responsibility for outcomes. The user actually uses the service. The sponsor authorizes the budget for service consumption. However, the broader organization responsible for procuring and using the service is the service consumer. Option A is incorrect because the service provider is responsible for delivering and supporting services. Option B is incorrect because a digital product vendor provides or manages digital products, but this is not the ITIL definition asked here. Option D is incorrect because sponsors authorize the budget, but they are only one role within the service consumer organization.
質問 # 81
An organization wants to evaluate how well the ' transition ' value chain activity is performing. Which metric would best support this evaluation?
正解：D
解説：
The best metric for evaluating the transition activity is the success rate of releases deployed into the live environment, so option A is correct. Transition is responsible for introducing new or changed products and services into live use with minimal disruption and adequate readiness. A strong success measure is therefore how often releases enter production successfully and perform as intended. The number of ideas generated is more relevant to discover or innovation. Average cost per service request relates more to deliver or service management efficiency. Percentage of value streams mapped is a measurement of analysis maturity, not transition performance. ITIL encourages organizations to select metrics that reflect the actual purpose of each activity. Since transition is about controlled introduction into live environments, release success is a direct and meaningful indicator.
質問 # 82
The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?
正解：A
解説：
In ITIL governance, the governing body performs three core activities: evaluate, direct, and monitor. The scenario in the question is about the board approving a strategy and instructing management to prioritize investment. That is a classic example of direction-setting. ITIL explains that governance ensures that the organization's activities are aligned with objectives and controlled through oversight. Evaluation involves assessing the organization's environment, options, and stakeholder needs. Monitoring is about tracking performance, conformance, and progress. Direct, by contrast, is the activity of setting direction, assigning priorities, and instructing management on what should be pursued. The board's decision in this question is not merely an assessment and it is not a review of implementation results. It is a decision that establishes priorities and gives management a clear mandate. That is exactly what "direct" means in a governance context. ITIL distinguishes governance from day-to-day management, and this example is clearly at the governance level because it comes from the board of directors. Therefore, option C is the fully verified answer.
質問 # 83
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ITIL-5-Foundation模擬対策問題: https://www.tech4exam.com/ITIL-5-Foundation-pass-shiken.html