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| Section | Objectives |
|---|---|
| Topic 1: Retail Execution | - Store visits and in-store activities - Route planning and field service processes |
| Topic 2: Mobile and Field Enablement | - Offline capabilities and sync behavior - Mobile app usage for field reps |
| Topic 3: Trade Promotion and Retail Strategy | - Trade promotion management concepts - Retail execution planning |
| Topic 4: Data Model and Configuration | - Consumer Goods Cloud data model basics - Account, retail store, and visit setup |
| Topic 5: Analytics and Reporting | - Dashboards and performance tracking - Retail execution KPIs |
| Topic 6: Consumer Goods Cloud Fundamentals | - Core concepts of Consumer Goods Cloud - Business value and use cases |
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NEW QUESTION # 85
When creating a new page for the Consumer Goods Cloud mobile application, what components are available to be added?
Answer: C
Explanation:
Quip Documents, Einstein Predictions, and Custom Object Task List are three components that can be added to a new page for the Consumer Goods Cloud mobile application. These components provide additional functionality and information for users in the field. They are:
Quip Documents, which allows users to access and collaborate on Quip documents within the app. Quip documents are cloud-based documents that can include text, images, spreadsheets, charts, and more.
Einstein Predictions, which allows users to see predictions and recommendations from Einstein AI based on their data and actions. For example, users can see predictions for sales revenue, product demand, or visit outcomes.
Custom Object Task List, which allows users to create and complete tasks related to custom objects within the app. Custom objects are objects that are defined and configured to suit specific business needs. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 40-41
NEW QUESTION # 86
ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly.
Which two features must a Consultant use to meet their needs?
Answer: A,B
Explanation:
For partner-facing guided journeys in Experience Cloud that must communicate with external systems during order capture, Salesforce recommends using OmniScripts and Integration Procedures together.
OmniScripts (A) provide the guided user journey-highly configurable, step-by-step flows where partners can configure products, enter customer data, and trigger backend processes. OmniScripts are the front-end orchestration layers for Communications Cloud CPQ and order capture in portals.
Integration Procedures (C) are the server-side execution engine that handle:
Calling external systems
Orchestrating multiple APIs
Handling transformations
Reducing client-server chattiness
They are specifically optimized for Experience Cloud, where minimizing round trips and improving performance is critical.
DataRaptors (B) handle simple CRUD and transformations but are not well suited for multi-step external integrations.
FlexCards (D) are for display/UI components, not guided journeys or external API orchestration.
NEW QUESTION # 87
Universal Connect (UC) offers only Internet service. However, they plan on extending their offering to include TV services for their existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
A Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the Internet and TV offer.
What will the Consultant see as a result if the customer orders Internet and TV together?
Answer: A
Explanation:
In Salesforce Communications Cloud, when multiple commercial offers decompose into the same technical product, the system performs attribute mapping during decomposition using the configured Commercial-to-Technical Product relationships. Public Industries documentation explains that when two or more commercial products share an attribute with the same target technical product attribute, the system does not throw an error automatically. Instead, Communications Cloud uses a "last write wins" behavior during value assignment.
In this scenario, both the Internet and TV commercial offers have the same attribute "Installation Type", and both map to the same attribute on the shared technical product (access line). When a customer orders Internet + TV together, the decomposition engine executes sequentially. The attribute mapping is processed for the Internet offer first (or whichever is configured first in the order). Next, the TV offer decomposes and updates the same attribute on the same technical product instance.
Because no conflict-handling mechanism is defined out of the box, and no mutual-exclusivity rules are enforced by default, the value from the last processed offer simply overwrites the earlier one. This is expected behavior in native EPC + OM decomposition when two attributes of identical name and mapping collide.
Therefore:
No design-time error occurs → eliminating option B.
No runtime decomposition error occurs → eliminating option D.
The attribute is not set to null → eliminating option C.
The system instead sets the technical product's Installation Type to whichever product's value was processed most recently.
NEW QUESTION # 88
Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed?
Answer: B
Explanation:
A Shipment must be associated with the Delivery Task so that the products scheduled for delivery can be presented during execution. In Salesforce Direct Store Delivery, the Delivery Task provides the activity context, while the Shipment defines the inventory movement that the field representative is expected to complete.
Salesforce specifies that after a Delivery Task is generated from an Action Plan Template assigned to a visit, the task must be associated with a Shipment. Products are then added to that Shipment through related Product Transfer records. Each Product Transfer identifies the product and quantity involved in the shipment.
This hierarchy is important because the Delivery Task does not independently maintain its own product list.
Instead, it obtains the delivery-item context from its related shipment. A standalone Product record does not establish that the product is scheduled for a particular delivery, and a Retail Store KPI belongs to the Retail Execution assessment framework rather than inventory delivery processing.
Accordingly, if delivery items do not appear within the Delivery Task, the administrator should verify that the appropriate Shipment has been associated with the task and that the shipment contains the necessary Product Transfer records.
Study Guide Topics:Visit Execution - > Direct Store Delivery - > Delivery Task - > Shipment - > Product Transfer
NEW QUESTION # 89
Which two of the following allows a Consumer Goods Cloud user to review the vision detection accuracy?
Answer: B,C
Explanation:
Shelf Metrics allow a user to review the vision detection accuracy by comparing the actual shelf image with the expected planogram image. Model Metrics allow a user to review the vision detection accuracy by showing the confidence score and the number of detections for each object in the shelf image. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.
NEW QUESTION # 90
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