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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Service Management Key Concepts	25%	- Value and Value Co-creation - Service Relationships and Stakeholders
Four Dimensions of Service Management	20%	- Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People
ITIL Service Value System (SVS)	15%	- Service Value Chain - Governance - Practices Overview
ITIL Guiding Principles	25%	- Keep It Simple and Practical - Focus on Value - Progress Iteratively with Feedback - Think and Work Holistically - Start Where You Are - Collaborate and Promote Visibility - Optimize and Automate
ITIL Practices Overview	15%	- Service Level Management - Problem Management - Change Enablement - Incident Management - Service Desk

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ITIL 4 Foundation Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A. Information and technology
B. Value streams and processes
C. Partners and suppliers
D. Organizations and people

Answer: C

NEW QUESTION # 64
Which is a key requirement for a successful service level agreement?

A. It should be based on the service provider's view of the service
B. It should be simply written and easy to understand
C. It should relate to simple operational metrics
D. It should be written in legal language

Answer: B

NEW QUESTION # 65
Which describes a 'change authority'?

A. A model used to determine who will assess a change
B. A tool used to help changes
C. A way to manage the people aspects of change
D. A person who approves a change

Answer: D

NEW QUESTION # 66
Which guiding principle recommends assessing the current state and deciding what can be reused?

A. Collaborate and promote visibility
B. Start where you are
C. Progress iteratively with feedback
D. Focus on value

Answer: B

NEW QUESTION # 67
Which dimension includes a workflow management system?

A. Information and technology
B. Organizations and people
C. Value streams and processes
D. Partners and suppliers

Answer: C

NEW QUESTION # 68
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