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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Business Acumen	35%	- Value communication and tool usage - Evaluate customer products and business alignment - Financial terms: CAPEX, OPEX, procurement models - Available To Renew, contract value and renewal types
Cisco Tools and Processes	15%	- CCW, renewal tools and automation - Smart Accounts and licensing frameworks - Renewal workflows and escalation procedures - Contract management and entitlement verification
Customer Success Foundation	20%	- Success Plan components and RM responsibilities - Health Index and success metrics - Recurring revenue financial terms - RM role, tasks and RACI framework
Leadership and Renewals Process	30%	- End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification - Quote development, exceptions and order processing - Risk assessment at T-9, T-6, T-3 milestones

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Cisco Renewals Manager Sample Questions (Q137-Q142):

NEW QUESTION # 137
Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services, Professional Services and Managed Services
B. Support Services, Business Critical Services and Professional Services
C. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
D. Support Services and Business Critical Services

Answer: C

NEW QUESTION # 138
How does Cisco define ATR?

A. Contracts/subscriptions that have attrition terms revoked.
B. ATR is the sum of RP ad iarr , minus the attrition rate.
C. Any customer agreement where attrition has been an issue.
D. Contracts/subscriptions that are available to renew.

Answer: D

NEW QUESTION # 139
Which steps to develop a renewal quote are valid?

A. Position the new technology, create a Quote, Order the Quote.
B. Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.
C. Ask the customer for Renewal data, Evaluate new requirement, Quote new services.
D. Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.

Answer: B

NEW QUESTION # 140
Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services, Professional Services and Managed Services
B. Support Services, Business Critical Services and Professional Services
C. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
D. Support Services and Business Critical Services

Answer: C

Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco

NEW QUESTION # 141
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

A. Meraki
B. Tetration
C. Stealth watch
D. App Dynamics

Answer: C

NEW QUESTION # 142
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