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| Section | Objectives |
|---|---|
| Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Consumer Goods Cloud Fundamentals | - Core platform concepts and Consumer Goods Cloud positioning - Data model overview (accounts, retail stores, visits) |
| Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
| Reporting and Analytics | - Dashboards and performance tracking - KPIs and retail execution metrics |
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NEW QUESTION # 45
How can a Field Sales Manager access a photo taken by a Field Rep of a defective In-store asset
Answer: B
Explanation:
Field Sales Managers can access photos taken by Field Reps of defective in-store assets through the asset record to which the photos are linked. This provides a direct association between the asset and its condition.
NEW QUESTION # 46
What 3 actions should a consultant take during setup to ensure Einstein Vision works when deployed to field users?
Answer: A,D,E
Explanation:
An Einstein object-detection implementation depends on three essential elements: a suitable training dataset, a properly trained and evaluated model, and appropriate user access to the functionality.
The implementation begins by collecting representative images of the products or objects that must be detected. For object detection, the training images require labeled bounding boxes identifying the position and dimensions of each object. These examples are uploaded as a dataset and used by the training process to create an object-detection model.
The trained model should then be evaluated before deployment. Salesforce ' s model-training architecture reserves data for testing and provides model information that allows implementers to evaluate the model ' s detection performance. Reviewing model quality before exposing the capability to field representatives is essential because representative training data and adequate model performance directly affect detection results.
Finally, the field users who execute the functionality require the relevant access and permissions. Permissions are part of the Salesforce security model and determine whether users can access the required Consumer Goods and Einstein functionality.
OCR configuration and competitor-suppression datasets are not baseline requirements for this object- detection setup.
Study Guide Topics:Platform - > Einstein Vision - > Object Detection - > Dataset - > Model Training - > User Permissions
NEW QUESTION # 47
Sales Managers would like a map that shows which stores are running a promotion within their vicinity.
Which solution meets their requirement and also involves the least amount of custom development?
Answer: A
Explanation:
The Nearby Map component on the Promotion record page provides the required functionality through standard Salesforce Maps configuration with minimal custom development.
Salesforce specifically documents the use of a Nearby Map component for Consumer Goods scenarios.
Administrators create a Nearby Map configuration using an appropriate Maps layer and then place the Maps Nearby Maps component on a Lightning Record Page through Lightning App Builder. The layer determines which business records are displayed and how they are filtered.
For promotions, Salesforce gives this precise use case: administrators can configure a Nearby Map with a layer containing Retail Stores and place that component on the Promotion record page. When a sales manager views the Promotion record, the component displays retail stores participating in the promotion in a map- based interface. This allows the manager to visualize nearby participating stores without leaving the promotion context.
Because the capability is supplied through Salesforce Maps and Lightning App Builder, it avoids developing a custom visual mashup or modifying an unmanaged AppExchange package. Adding a generic map to the Home page would also lack the Promotion record context needed to display stores associated with the specific promotion.
Study Guide Topics:Visit Planning - > Salesforce Maps - > Nearby Map - > Promotion - > Retail Store Visualization
NEW QUESTION # 48
A Field Sales Manager to trying to determine which stores have a decline in Retail Execution KPIs and therefore need attention. Which Tableau CRM for Consumer Goods Cloud dashboard can provide the required data?
Answer: C
Explanation:
The Tableau CRM for Consumer Goods Cloud dashboard that can provide the required data for a Field Sales Manager to determine which stores have a decline in Retail Execution KPIs and therefore need attention is the Store Performance Dashboard. The Store Performance Dashboard shows the performance and compliance of the retail stores in relation to their KPIs and promotions. The dashboard allows users to filter and analyze the data by various dimensions, such as store group, store location, product category, or visit date. The dashboard also displays metrics such as store compliance score, store revenue, store visits, and promotion compliance score. By using this dashboard, a Field Sales Manager can identify which stores are underperforming or non-compliant and take appropriate actions to improve their performance. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 37.
NEW QUESTION # 49
United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?
Answer: B,C
Explanation:
Salesforce Communications Cloud (formerly Vlocity Communications) provides a set of out-of-the-box omnichannel capabilities specifically designed to support buying, managing, and modifying telecom services across web, mobile, partner portals, and agent-assisted channels. Public Salesforce documentation describes two major components that enable this: Digital Commerce APIs and the Digital Commerce SDK.
Digital Commerce APIs (Option A)
Salesforce provides a full suite of REST-based Digital Commerce APIs that expose CPQ functions such as:
Product discovery
Product configuration
Pricing and promotions
Cart creation and management
Order submission
These APIs are channel-agnostic and built for web portals, mobile apps, in-store kiosks, and agent desktops, making them ideal for United Telecom's requirement to support multiple sales and self-service channels. They leverage standardized product and pricing logic directly from the Enterprise Product Catalog, ensuring consistency across all channels.
Digital Commerce SDK (Option B)
The Digital Commerce SDK complements the APIs by providing reusable UI components, templates, and client-side tools to rapidly build modern commerce experiences. It supports Lightning, LWC, and headless storefronts, enabling companies to create branded, high-performing customer experiences with minimal custom code. This SDK allows UT to deliver responsive and consistent digital buying flows without building UI logic from scratch.
Options C (Cart-based APIs using OmniOut) and D (Custom APIs using LightningOut) involve custom or integration-heavy approaches that are not needed when out-of-the-box Digital Commerce capabilities already provide a complete omnichannel solution.
Therefore, the two correct out-of-the-box capabilities for multi-channel customer experience in Communications Cloud are A and B.
NEW QUESTION # 50
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