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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Slack Success	15%	- Analytics and usage measurement - Optimization and training - Adoption strategy and best practices
Fundamentals	9%	- Workspace and organization settings and dashboards - Slack paid plan features - User roles and responsibilities
Channel and User Group Administration	28%	- Channel types and management - Archiving and deletion policies - User group creation and administration
Workspace Administration	9%	- Workspace creation and approval process - Workspace visibility and configuration - Multi-workspace architecture design
Security	15%	- Audit and monitoring - Security governance and compliance - Data protection and retention policies
App Administration	10%	- App installation and configuration - Workflow Builder usage - Integration management
User Lifecycle Management	14%	- User provisioning methods - Guest account management - Authentication and access control

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Salesforce Certified Slack Administrator Sample Questions (Q50-Q55):

NEW QUESTION # 50
You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A. These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
B. When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.
C. The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
D. Admins can foster a sense of community by creating a group-only direct message (DM).

Answer: C

Explanation:
Slack recommends user groups for onboarding because:
"User groups allow admins to easily manage membership in multiple channels by adding the user group to those channels, ensuring no member is missed and simplifying onboarding processes." Options A and D misrepresent how access is managed (user groups do not automatically restrict channel access), and C is incorrect because mentions depend on group settings and channel memberships.
(Reference: Slack Administration Study Guide - Managing User Groups for Onboarding)
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NEW QUESTION # 51
You're an Org Owner trying to determine which organizations your company works with in Slack Connect channels.
What is the best way to gather this information?

A. Export the list of Slack Connect channels from the analytics dashboard.
B. Review the Slack Connect section of your Slack sidebar.
C. Review the Slack Connect connections in the Org Admin dashboard.
D. Search for Slack Connect channels in the channel management dashboard.

Answer: C

Explanation:
Slack states:
"The Org Admin dashboard provides a section where you can view all Slack Connect connections - including which organizations you are connected with." The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections.
Analytics dashboard exports (D) focus on usage metrics, not organizational connections.
(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)

NEW QUESTION # 52
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
B. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
C. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
D. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

Answer: C

Explanation:
Moving sales channels into the Global workspace and making default channels private would:
* Create confusion and friction in adoption.
* Reduce transparency and cross-functional collaboration.
Slack documentation highlights:
"Workspaces should be structured to align naturally with how teams operate. Making core channels private may limit discoverability and collaboration, which contradicts Slack's goals for connection and transparency." Options B, C, and D promote transparency and collaboration, which is the intended use of Slack across cross- functional teams.
(Reference: Slack Administration Study Guide - Change Management and Slack Adoption Strategies)
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NEW QUESTION # 53
What is a way to determine if an external person outside of your organization also uses Slack?

A. Invite them to a Slack Connect channel first to verify whether or not they use Slack.
B. Search for the person's email in the "People" section of your sidebar.
C. Search for the person's email in the "Slack Connect" section of your sidebar.
D. Ask your Workspace Primary Owner if they can confirm if the person uses Slack.

Answer: C

Explanation:
Slack Connect allows you to:
"Search for external users by entering their email address in the Slack Connect section of your sidebar to verify if their organization uses Slack." Inviting first (B) is less efficient. Asking your Workspace Owner (A) is manual. The "People" section (D) only searches internal directory members.
(Reference: Slack Administration Study Guide - Using Slack Connect Discovery)
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NEW QUESTION # 54
Which Slack plan(s) support the Legal Holds feature?

A. Free, Pro, Business+ and Enterprise Grid
B. Enterprise Grid only
C. Business+ and Enterprise Grid
D. Pro, Business+ and Enterprise Grid

Answer: B

Explanation:
According to Slack's official documentation regarding Legal Holds:
"The Legal Holds feature is only available on the Enterprise Grid plan. Legal holds allow Workspace Owners and Org Owners to preserve messages and files of specific users for compliance and legal purposes." Legal Holds are a critical feature for enterprises with compliance requirements, and they are not available on the Free, Pro, or Business+ plans.
(Reference: Slack Administration Study Guide - Security, Compliance, and Legal Holds)
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NEW QUESTION # 55
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