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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Define implementation approach and project scope
  • 2. Identify systems of record and solution risks
  • 3. Recommend Salesforce products based on business needs
  • 4. Explain governance and DevOps lifecycle strategy
Topic 2: Operational Excellence23%- Monitor and optimize platform operations
  • 1. Identify performance bottlenecks and troubleshooting methods
  • 2. Support post-launch optimization activities
  • 3. Recommend best practices for long-term maintenance
  • 4. Implement scalability and monitoring solutions
Topic 3: Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Integrate Marketing Cloud and customer identity solutions
  • 2. Evaluate integration patterns and middleware options
  • 3. Integrate B2C Commerce with Service Cloud
  • 4. Design customer data synchronization strategies
Topic 4: Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Establish release management and testing strategy
  • 2. Recommend security and compliance practices
  • 3. Plan data migration and cutover activities
  • 4. Define environment management approach

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Salesforce Certified B2C Solution Architect Sample Questions (Q138-Q143):

NEW QUESTION # 138
A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

Answer: B

Explanation:
CDP is a feature that allows creating a unified and holistic view of the customer across different systems and channels. CDP can use various identifiers, such as email, phone, or social media, to recognize customers as humans and extend existing records related to that human across connected systems, such as B2C Commerce, Service Cloud, and Marketing Cloud. CDP can also assign a consistent Global Party ID to each human, which can be used as a unique identifier across the systems. References: https://www.salesforceben.com/the-drip/complete-guide-to-customer-data-platforms-and-salesforce-cdp/


NEW QUESTION # 139
An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.
What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?

Answer: D

Explanation:
This sequence of events ensures that all customer data is integrated across the systems and that Marketing Cloud uses Service Cloud Contact IDs as the subscriber key. This allows for a consistent and unified view of the customer across the Salesforce products. References: https://help.salesforce.com/s/articleView?id=sf.
mc_co_subscriber_key_migration.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
mc_co_marketing_cloud_connect.htm&type=5


NEW QUESTION # 140
A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

Answer: B,C

Explanation:
B: Using a Salesforce record ID as a single unique identifier to apply across channels and clouds can help ensure GDPR compliance by enabling data portability, deletion, and anonymization across systems. This can also reduce data duplication and improve data quality. D. Setting field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud can help ensure GDPR compliance by protecting sensitive data from unauthorized access or disclosure. This can also help meet the requirements of data minimization and pseudonymization. References:
* https://trailhead.salesforce.com/en/content/learn/modules/gdpr_basics/gdpr_basics_principles
* https://help.salesforce.com/s/articleView?id=sf.mc_co_contact_key.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_security.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.field_level_encryption.htm&type=5


NEW QUESTION # 141
Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

Answer: B

Explanation:
This answer is correct because Salesforce Privacy Center is a tool that helps satisfy customer requests and data privacy laws related to the right-to-be-forgotten requirement. Salesforce Privacy Center allows admins to create policies that delete, archive, or de-identify the data subject's PII in an org within 30 days of their request, without additional development. References: https://help.salesforce.com/s/articleView?
id=privacy_center.htm&type=5&language=en_US


NEW QUESTION # 142
Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?

Answer: C

Explanation:
This answer is correct because it is the primary system that should be used for all authentication between B2C Commerce site and Experience Cloud site. Salesforce Identity can act as an identity provider (IDP) for both B2C Commerce and Experience Cloud, and it can provide a single login and data experience between the two sites. Salesforce Identity can also store customer profile data in a single place and sync it across systems.
References: https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5


NEW QUESTION # 143
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