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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning and Execution Configuration | 15% | - Configuration of Visit Plans and Visit Plan Targets - Configuration of Inventory Checks and Product Listings - Configuration of Photo Capture and Survey - Configuration of Order Capture and Order Submission - Configuration of Visit Tasks and Task Types - Configuration of Promotion Checks and Promotion Details |
| Topic 2: Admin and Configuration | 12% | - User Setup and Permissions - Mobile Configuration - Consumer Goods Cloud Data Model - Reports and Dashboards |
| Topic 3: Visit Execution | 23% | - Visit Tasks and Task Types - Photo Capture and Survey - Inventory Check and Product Listing - Visit Execution Process - Order Capture and Order Submission - Promotion Check and Promotion Details |
| Topic 4: Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback - Configuration of Assortment Monitoring |
| Topic 5: Visit Planning | 23% | - Visit Schedule and Frequency - Visit Planning Process - Territory Management - Visit Plan and Visit Plan Targets |
| Topic 6: Store Execution | 15% | - Planogram Compliance - Store Execution Process - Store Survey and Feedback - Assortment Monitoring |
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NEW QUESTION # 77
Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?
Answer: A,B,C
Explanation:
Salesforce Maps Advanced includes features like real-time traffic-based routing, constraint-based routing, and visit windows to optimize field service operations and improve efficiency in planning store visits.
NEW QUESTION # 78
Items are not appearing in the delivery task. What object needs to be assigned to the user for the items to be listed?
Answer: C
Explanation:
A Shipment must be associated with the Delivery Task so that the products scheduled for delivery can be presented during execution. In Salesforce Direct Store Delivery, the Delivery Task provides the activity context, while the Shipment defines the inventory movement that the field representative is expected to complete.
Salesforce specifies that after a Delivery Task is generated from an Action Plan Template assigned to a visit, the task must be associated with a Shipment. Products are then added to that Shipment through related Product Transfer records. Each Product Transfer identifies the product and quantity involved in the shipment.
This hierarchy is important because the Delivery Task does not independently maintain its own product list.
Instead, it obtains the delivery-item context from its related shipment. A standalone Product record does not establish that the product is scheduled for a particular delivery, and a Retail Store KPI belongs to the Retail Execution assessment framework rather than inventory delivery processing.
Accordingly, if delivery items do not appear within the Delivery Task, the administrator should verify that the appropriate Shipment has been associated with the task and that the shipment contains the necessary Product Transfer records.
Study Guide Topics:Visit Execution - > Direct Store Delivery - > Delivery Task - > Shipment - > Product Transfer
NEW QUESTION # 79
Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotion and inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure they are able to capture these KPIs?
Answer: D
NEW QUESTION # 80
United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?
Answer: D
Explanation:
In Communications Cloud, modifying an existing commercial service to a higher speed tier (or upgraded variant) is handled through the Change of Plan MACD process. Salesforce defines Change of Plan as the out-of-the-box MACD scenario used when an existing active subscription is upgraded, downgraded, or migrated to a different configuration within the same offer family.
High-speed upgrades typically involve the same commercial product family (e.g., "Internet") but with modified attributes such as speed tier, bandwidth profile, SLA level, etc. The Change of Plan MACD:
Reuses the existing asset
Captures the new configuration
Decomposes into new or modified technical actions
Avoids unnecessary disconnect/reconnect cycles
Preserves billing continuity
Minimizes order orchestration overhead
Options B (Disconnect & New Order) and C (Modify Order) are not correct: Disconnect/New Order is used only when replacing an entire product with a materially different offering, not speed upgrades. A Modify Order MACD adjusts non-plan attributes-not plan-tier changes. Option D (Apply Promotion) is irrelevant here.
Thus, Change of Plan is the correct MACD for upgrading customers to high-speed offers.
NEW QUESTION # 81
United Telecom's current system architecture has a credit check integration between Salesforce and a credit reporting agency.
What Communications Cloud capability must be recommended to enable that integration in the future state?
Answer: C
Explanation:
In the future-state Communications Cloud architecture, integrations such as real-time credit checks must be performed using an adaptive, low-code, API-driven layer. Salesforce's recommended capability for this is OmniStudio-specifically Integration Procedures and DataRaptors-which provide:
Highly performant server-side callouts
Ability to orchestrate multiple APIs in a single transaction
Transformation, mapping, and response handling
Reusability across Digital Commerce, CPQ, and Order Management
Zero Apex requirement
Order Management (B) handles fulfillment orchestration, not customer qualification or credit checks. CPQ (A) performs configuration and pricing logic. EPC (D) is catalog-only and does not manage integrations.
Thus, OmniStudio is the correct capability for credit check integrations.
NEW QUESTION # 82
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