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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Manage collaboration communications systems25%- Monitor and troubleshoot Teams Phone
  • 1. Use Call Quality Dashboard (CQD)
  • 2. Monitor SBC health
  • 3. Monitor call quality
  • 4. Analyze call analytics
  • 5. Troubleshoot call issues
- Monitor and troubleshoot meetings and conferencing
  • 1. Use Teams Admin Center for diagnostics
  • 2. Troubleshoot audio/video issues
  • 3. Monitor Teams Rooms health
  • 4. Monitor meeting quality
  • 5. Analyze meeting usage reports
- Manage reporting and analytics
  • 1. Generate call quality reports
  • 2. Use Teams Admin Center reports
  • 3. Analyze usage reports
  • 4. Monitor user adoption analytics
- Manage compliance and security
  • 1. Configure information barriers
  • 2. Configure recording policies
  • 3. Configure compliance recording
  • 4. Configure retention policies for calls and meetings
  • 5. Manage security and compliance for Teams Phone
Plan and design collaboration communications systems30%- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network bandwidth requirements
  • 2. Implement quality of service (QoS)
  • 3. Plan and configure network settings for media traffic
  • 4. Plan for network topology and connectivity
  • 5. Configure network ports and protocols
- Plan and configure Teams Phone
  • 1. Configure emergency calling policies
  • 2. Configure call queues and auto attendants
  • 3. Plan for Teams Phone deployments
  • 4. Configure Teams Phone policies
  • 5. Plan for Teams Phone with PSTN connectivity
- Plan and configure Teams meetings and conferencing
  • 1. Plan for Teams meetings and live events
  • 2. Plan for webinars and town halls
  • 3. Configure meeting policies
  • 4. Configure conferencing bridges
  • 5. Plan for Microsoft Teams Rooms
Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure calling policies
  • 2. Configure call hold music
  • 3. Configure caller ID policies
  • 4. Configure location-based routing
  • 5. Configure call park policies
- Configure and manage PSTN connectivity
  • 1. Configure Teams Calling Plans
  • 2. Configure Direct Routing
  • 3. Configure voice routing policies
  • 4. Manage SBC (Session Border Controllers)
  • 5. Configure Operator Connect
- Configure emergency calling
  • 1. Configure emergency locations
  • 2. Configure emergency calling policies
  • 3. Configure dynamic emergency calling
  • 4. Manage emergency calling licenses
Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Configure meeting templates
  • 2. Manage meeting policies
  • 3. Configure live captions and transcription
  • 4. Configure meeting settings
  • 5. Configure audio conferencing
- Configure and manage Teams Rooms and devices
  • 1. Manage Teams certified devices
  • 2. Configure Teams Rooms accounts
  • 3. Configure Teams panels
  • 4. Manage Teams Rooms devices
  • 5. Plan for Microsoft Teams Rooms
- Configure and manage webinars and live events
  • 1. Manage live event policies
  • 2. Configure webinar settings
  • 3. Manage attendee engagement features
  • 4. Configure event group roles

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q259-Q264):

NEW QUESTION # 259
You have a Microsoft Teams Phone deployment in an office.
When a user dials an emergency number, the safety team for the office is notified.
Your company opens a new office that has a Teams Phone deployment
You need to ensure that the safety team for the new office is notified when an emergency call is placed from that office.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 260
Hotspot Question
You have a Microsoft 365 subscription that uses Microsoft Teams.
You plan to deploy 45 Teams Rooms systems.
You need to purchase licenses for the deployment. The solution must minimize costs.
What is the minimum number of each license you should purchase? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: 0
Teams Premium
For 45 Teams Rooms devices, you will need 45 Teams Rooms and Teams Rooms Pro licenses, not Teams Premium licenses.
Box 2: 20
Teams Rooms Pro
For 45 Microsoft Teams Rooms devices, you will need 20 Teams Rooms Pro licenses, as the Basic license only supports up to 25 devices. Teams Premium is a different license that adds advanced features to meetings, and is not related to licensing the devices themselves.
Box 3: 25
Teams Rooms Basic
You can assign up to 25 Microsoft Teams Rooms Basic licenses to Teams Rooms systems in your organization. If you need to license more than 25 Teams Rooms systems, those additional licenses need to be Teams Rooms Pro licenses. Teams Rooms Basic licenses can be used to license Teams Rooms systems only and not Teams Panels.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/rooms/rooms-licensing


NEW QUESTION # 261
You need to implement the planned changes for the Rome office boardroom.
Which two settings should you configure for the device? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: B,D


NEW QUESTION # 262
You have a Microsoft Teams Phone deployment.
You create a call queue named CQ Marketing.
The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing lab.)

The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.)

The Agent selection settings are configured as shown in the Agent selection exhibit (Click the Agent selection tab.)

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Answer:

Explanation:

Explanation:


NEW QUESTION # 263
Hotspot Question
You are planning a Microsoft Teams Phone deployment.
You need to recommend a Teams Phone solution for a sales team of 20 users. The solution must meet the following requirements:
- The team must be assigned a single dedicated phone number.
- An auto attendant must be used for inbound and outbound PSTN calls.
- Each member of the sales team must NOT be assigned their own phone
number.
Which Teams Phone feature should you include in the recommendation, and how many Calling Plan licenses should you recommend assigning? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
The requirement states that the sales team must be assigned a single dedicated phone number and that each member must not have their own phone number. Group call pickup allows members of the team to answer calls made to the dedicated number without having individual phone numbers assigned. This feature enables collaborative answering of calls and is effective for managing calls directed to a common number.
For the solution to work with a single dedicated phone number and an auto attendant, only one Calling Plan license is required. This license will cover the dedicated number used for inbound and outbound PSTN calls for the entire team. The auto attendant can route calls effectively, allowing all team members to manage calls without needing separate licenses for each individual.


NEW QUESTION # 264
......

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