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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Prioritize business needs
  • 2. Manage stakeholder expectations
  • 3. Facilitate communication
  • 4. Identify stakeholder roles
Topic 2: Customer Discovery17%- Business analyst responsibilities
  • 1. Demonstrate Salesforce capabilities
  • 2. Assess customer environment
  • 3. Support implementation lifecycle
  • 4. Identify business objectives
Topic 3: Business Process Mapping12%- Process analysis
  • 1. Manage scope definition
  • 2. Use process mapping techniques
  • 3. Document current-state processes
  • 4. Design future-state processes
Topic 4: User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Write user stories
  • 3. Support Agile delivery
  • 4. Refine backlog items
Topic 5: Development Support and User Acceptance12%- Solution validation
  • 1. Validate business outcomes
  • 2. Manage change adoption
  • 3. Coordinate user acceptance testing
  • 4. Support development teams
Topic 6: Requirements18%- Requirements management
  • 1. Manage requirement lifecycle
  • 2. Validate requirements
  • 3. Identify dependencies
  • 4. Gather business requirements

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Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q282-Q287):

質問 # 282
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?

正解:B

解説:
This answer considers scalability as the most important aspect of a potential solution for NTO's security challenge. Scalability refers to the ability of a system to handle increased workload or demand without compromising performance or functionality. Since NTO plans to significantly grow its workforce, it needs a security solution that can accommodate more users, data, and features without compromising security or efficiency. References:
https://trailhead.salesforce.com/en/content/learn/modules/security_basics/security_basics_intro


質問 # 283
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009

正解:C


質問 # 284
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

正解:C


質問 # 285
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

正解:C


質問 # 286
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?

正解:A

解説:
Explanation
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement


質問 # 287
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