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Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Stakeholder engagement
- 1. Prioritize business needs
- 2. Manage stakeholder expectations
- 3. Facilitate communication
- 4. Identify stakeholder roles
|
| Topic 2: Customer Discovery | 17% | - Business analyst responsibilities
- 1. Demonstrate Salesforce capabilities
- 2. Assess customer environment
- 3. Support implementation lifecycle
- 4. Identify business objectives
|
| Topic 3: Business Process Mapping | 12% | - Process analysis
- 1. Manage scope definition
- 2. Use process mapping techniques
- 3. Document current-state processes
- 4. Design future-state processes
|
| Topic 4: User Stories | 18% | - Agile documentation
- 1. Define acceptance criteria
- 2. Write user stories
- 3. Support Agile delivery
- 4. Refine backlog items
|
| Topic 5: Development Support and User Acceptance | 12% | - Solution validation
- 1. Validate business outcomes
- 2. Manage change adoption
- 3. Coordinate user acceptance testing
- 4. Support development teams
|
| Topic 6: Requirements | 18% | - Requirements management
- 1. Manage requirement lifecycle
- 2. Validate requirements
- 3. Identify dependencies
- 4. Gather business requirements
|
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Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q282-Q287):
質問 # 282
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
- A. System downtime
- B. Scalability
- C. User adoption
正解:B
解説:
This answer considers scalability as the most important aspect of a potential solution for NTO's security challenge. Scalability refers to the ability of a system to handle increased workload or demand without compromising performance or functionality. Since NTO plans to significantly grow its workforce, it needs a security solution that can accommodate more users, data, and features without compromising security or efficiency. References:
https://trailhead.salesforce.com/en/content/learn/modules/security_basics/security_basics_intro
質問 # 283
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009
- A. US-4009 and US-4010
- B. US-4008 and US-4009
- C. US-4007 and US-4009
正解:C
質問 # 284
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
- A. Prioritize the effort as defined by sales and ask the director to review any service impacts. .
- B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
- C. Review the effort and impacts with the service team, and work to align requirements across the teams.
正解:C
質問 # 285
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- B. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
- C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
正解:C
質問 # 286
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
- A. The portal should allow for partners to upload monthly sales reports.
- B. Partners need to submit monthly sales reports.
- C. The portal should allow for partners to access monthly sales reports.
正解:A
解説:
Explanation
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
質問 # 287
......
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