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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 34-38% | - General management practices - Technical management practices - Service management practices |
| Topic 2: ITIL Guiding Principles | 15-19% | - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Optimize and automate - Start where you are - Think and work holistically - Keep it simple and practical |
| Topic 3: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 4: ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL service value system (SVS) - ITIL guiding principles |
| Topic 5: ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - The service value chain - Inputs, outputs, and activities of the service value chain |
| Topic 6: The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
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NEW QUESTION # 107
A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?
Answer: C
Explanation:
The principle 'Focus on value' begins with identifying who the service consumers and key stakeholders are, as understanding who is involved is essential before determining what value means and how it can be created for them.
NEW QUESTION # 108
Why is it important to seek feedback before, during, and after each iteration?
Answer: B
Explanation:
Seeking feedback before, during, and after each iteration ensures that the work remains aligned with evolving needs, priorities, and environmental changes, enabling timely adjustments and continuous improvement.
NEW QUESTION # 109
Which of the following describes a sponsor within a consumer organization?
Answer: C
Explanation:
A sponsor within a consumer organization is the role that authorizes the budget for service consumption, ensuring that funding is approved to obtain and use the service.
NEW QUESTION # 110
The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?
Answer: C
Explanation:
Direct represents the governance activity where the governing body sets direction, priorities, and policies, such as approving a strategy and instructing management to focus investment on specific initiatives.
NEW QUESTION # 111
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
Answer: D
Explanation:
The operate activity includes performing routine operational tasks such as backups, monitoring, and capturing and processing events to ensure that services function as expected in the live environment.
NEW QUESTION # 112
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