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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Agentic AI Business Solutions Architect |
| Exam Number: | AB-100 |
| Real Exam Qty: | 40–60 |
| Exam Duration: | 100 minutes |
| Exam Price: | $165 USD |
| Certificate Validity Period: | 1 year (annual renewal via free online assessment) |
| Exam Format: | Scenario-based, Multiple choice, Case studies, Multiple response, Interactive items |
| Passing Score: | 700 (out of 1000) |
| Related Certifications: | Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Dynamics 365 Certified Microsoft Certified: Power Platform Functional Consultant Associate |
| Available Languages: | English |
| Recommended Training: | Official Microsoft Learn learning paths |
| Exam Registration: | Register via Microsoft Learn / Pearson VUE |
| Sample Questions: | Microsoft AB-100 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: experience designing AI solutions, knowledge of Dynamics 365, Power Platform, Copilot Studio, Azure AI Foundry; no mandatory prerequisites |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-100 |
성공으로 향하는 길에는 많은 방법과 방식이 있습니다. Microsoft인증 AB-100시험을 패스하는 길에는Itcertkr의Microsoft인증 AB-100덤프가 있습니다. Itcertkr의Microsoft인증 AB-100덤프는 실제시험 출제방향에 초점을 두어 연구제작한 시험준비공부자료로서 높은 시험적중율과 시험패스율을 자랑합니다.국제적으로 승인해주는 IT자격증을 취득하시면 취직 혹은 승진이 쉬워집니다.
| 주제 | 소개 |
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| 주제 1 |
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| 주제 2 |
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| 주제 3 |
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질문 # 18
Which framework should you use to meet the AI agent requirements for the sales cycle enablement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
정답：
설명：
Explanation:
For Microsoft Copilot Studio best practices:
# Microsoft Power Platform Well #Architected Framework
Why?
* Copilot Studio is part of the Power Platform.
* Microsoft's official guidance for building scalable, secure, compliant Power Platform solutions is the Power Platform Well #Architected Framework .
* It includes governance, security, reliability, operational excellence, and cost optimization-exactly what Fabrikam needs for AI agent deployment, telemetry, compliance, and ROI.
For conversational user experiences:
# Success by Design
Why?
* Success by Design is Microsoft's methodology for implementing Dynamics 365 and Power Platform solutions.
* It includes conversational design checklists , solution blueprinting, risk assessments, and user #adoption strategies.
* Fabrikam's scenario emphasizes:
* User adoption
* Conversational UX quality
* Escalation paths
* Compliance
* Telemetry
* These are all covered in Success by Design's structured implementation approach.
https://learn.microsoft.com/en-ca/power-platform/well-architected/experience-optimization/conversation-design
Topic 2, Contoso. Ltd
Overview
Contoso. Ltd is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance, Dynamics
365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt Al solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted Al solutions.
AI Adoption
The following executives will have specific responsibilities in the overall Al adoption:
* Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce prebuilt Al agent and one custom Microsoft Copilot Studio Al agent to prioritize and deploy during the initial Al adoption phase.
* Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the Al agents
* Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the Al agents being deployed.
* Chief Information Security Officer (CISO): Discover and inventory Al resources for auditing.
* Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible Al practices.
All Al initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new Al solutions.
The company ' s research and development (R & D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
The CTO has NOT yet selected which prebuilt Al agent to use in Dynamics 365 Supply Chain Management The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority Al agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
Contoso has identified the following custom Al agent requirements:
* The custom Al agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.
* The custom Al agent will be accessible from within Microsoft Teams.
* The custom Al agent must be designed to eventually connect to other agents that can be selected based on their description.
* The topics used in the custom Al agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational
* The custom Al agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R & D department.
* The custom Al agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.
* The custom Al agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysts, reporting, and troubleshooting requirements:
* The CISO will audit all the Al solutions monthly for compliance and security.
* The CFO will analyze all the Al solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.
* The CISO wants to identify how much sensitive data was accessed for a given Al agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
* The CTO wants to track user feedback on the quality of the Al agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.
* The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.
* The CFO wants to identify how many interactions with the Al agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
Case study question
질문 # 19
Case Study 1 - Fabrikam, Inc
Background
Fabrikam, Inc., is a global consumer goods company that is undergoing a digital transformation initiative to migrate its entire infrastructure to the Microsoft cloud. As a key element of this cloud migration, the company will implement Microsoft Dynamics 365 Sales, moving away from the current on-premises proprietary technologies used by its business-to-business (B2B) sales team.
As part of the cloud migration, Fabrikam will adopt an AI-first approach to its business solutions and implement AI solutions, wherever possible, to streamline operations.
Problem Statements
Fabrikam's infrastructure currently relies on various on-premises systems that require sales executives to use corporate computers with physical keyboards to access business information during customer interactions. Mobile phones cannot be used for these purposes, as the systems depend on keyboard input. As a result, the sales executives spend a lot of time using keyboards to search for data on several disparate systems and file servers, rather than focusing on the customers. This affects the customer experience.
Fabrikam stakeholders are concerned that users will be hesitant to adopt AI. If the AI initiatives are NOT adopted, cost savings will never be realized. Additionally, funding for future AI initiatives will depend on demonstrating an increase in AI adoption month over month. As the AI agent initiative for the sales team will be the first for Fabrikam, the rapid adoption of the agent is a high priority.
Planned Initiatives
General
Fabrikam management has prioritized AI-driven projects to improve efficiency, customer engagement, and responsible AI adoption. The current application infrastructure is on-premises and must be migrated to the cloud to support the adoption of these technologies.
Infrastructure Migration
Fabrikam plans to migrate from its current on-premises infrastructure to a completely cloud-based topology; this will include user authentication, the security framework, and, primarily, the adoption of the services by end users.
All the data from the different systems will be consolidated into a single data source - a common data model that will use a Microsoft Dataverse environment as a single source of truth (SSOT) for the sales team.
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
- Use low-code development to create a single AI agent that has
Dataverse as its core component.
- Ensure that sales managers can access unanswered correspondence from
prospects and intervene as appropriate.
- Replace the previous proprietary software with Dynamics 365 Sales to
track sales cycles and customer interactions.
- Have the sales executives use Dynamics 365 Sales to track
interactions for open opportunities and send follow-up communications
to prospects.
- Have the sales executives use handsfree headsets to interact with an
AI agent when they have questions about internal policies or customer
data.
Requirements
Infrastructure Migration
Fabrikam has identified the following infrastructure migration requirements:
- Azure must be used for all future infrastructure workloads.
- The company must follow Microsoft-recommended methodologies for
infrastructure migration to the cloud.
- Any created AI agents must have their return on investment (ROI)
calculated to ensure that the solution will save the company money.
Sales Cycle Enablement
Fabrikam has identified the following requirements for sales cycle enablement:
- The final AI agent must follow Microsoft recommendations for a
conversational user experience.
- A designated checklist must be reviewed to ensure that the AI agent
follows Microsoft deployment recommendations for a compliant solution.
- Detailed telemetry must be logged for the first created AI agent to
help troubleshoot and optimize the agent during the initial AI agent
adoption process.
- Unexpected AI agent actions must end in an escalation to a live
representative. For example, a sales executive must be rerouted to a
representative if the agent cannot answer a question after two failed
attempts.
- The return on investment (ROI) of switching from the current process
to the future process is required for stakeholder sign off.
- The sales team must use Dynamics 365 Sales to correspond with
prospects more quickly and efficiently than currently.
- Sales managers must report on the adoption of the AI agent to key
Fabrikam stakeholders on a monthly basis.
- Any sensitive information, such as user IDs and names, shared via the AI agent must be tracked for future auditing.
Which template should you use for the AI agent to meet the requirements for the sales executives?
정답：B
설명：
Scenario:
Sales Cycle Enablement
To achieve the company's objectives, Fabrikam intends to implement the following strategies to enhance the sales cycle:
Have the sales executives use Dynamics 365 Sales to track interactions for open opportunities and send follow-up communications to prospects.
*-> Have the sales executives use handsfree headsets to interact with an AI agent when they have questions about internal policies or customer data.
To enable handsfree headset interaction with an AI agent for internal policies and customer data in Dynamics 365 Sales, you should use Microsoft Copilot Studio to create a custom agent template.
Here is the breakdown of the recommended approach and templates:
Recommended Template
Voice-enabled agent template (in Copilot Studio): This template provides the foundational, pre- configured setup for Interactive Voice Response (IVR) capabilities, allowing for natural language voice inputs and text-to-speech output.
Internal Data Knowledge Source: Within this agent, you will connect to Dataverse (for customer data) and configure Knowledge Sources (for internal policy documents).
Note:
To implement a hands-free AI agent for Dynamics 365 Sales using the Voice agent template in Microsoft Copilot Studio, follow these steps to enable voice-first interactions for internal policies and customer data.
1. Create a Voice-Enabled Agent
2. Configure Hands-Free Interaction
3. Connect to Internal Data
Reference:
https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/bot-scenario-configure
질문 # 20
A company uses Microsoft Dynamics 365 Finance for accounts payable and customer debt recovery. You are designing an Al finance process that meets the following requirements:
Provides Al-driven details to help staff identify overdue vendor invoices and outstanding balances Helps staff reduce how long it takes to review overdue invoices and payment history You need to recommend which Microsoft Copilot features to include in the design.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
정답：
설명：
Explanation:
Vendor overdue invoices and outstanding balances # AI Summaries with Copilot Review overdue invoices and payment history faster # Collections coordinator summary This question combines two different finance-process needs inside Dynamics 365 Finance:
The first requirement is in the accounts payable / vendor context. Staff need AI-driven details to quickly understand overdue vendor invoices and outstanding balances. The best fit is AI Summaries with Copilot, because this feature is intended to surface concise, contextual summaries that help users understand finance records faster without manually opening and reviewing every transaction.
The second requirement is in the customer debt recovery / collections context. Staff need to reduce the time spent reviewing overdue invoices and payment history. The best match here is Collections coordinator summary, because it is specifically aligned to collections work and helps users quickly review the customer's collections status, invoice aging, and payment-related context.
Why the other options are less suitable:
Agent management is administrative and not the feature that provides invoice/balance insights.
The Account Reconciliation agent is more focused on reconciliation tasks than on these specific AP and collections-review needs.
The supplier Communication agent is oriented toward supplier interaction/communication, not primarily summarizing overdue invoice and balance insight for internal review.
Analyze demand plans with Copilot is unrelated to overdue invoices or payment-history review.
질문 # 21
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
A company has a team that analyzes its customers by using a manual process.
You are designing an AI-based agent to automate and improve the process.
You need to recommend on which platform to build the agent.
The solution must meet the following requirements:
* Use generative AI to answer common questions.
* Provide analytics to review AI performance.
* Identify customer demographics.
* Minimize custom development.
Solution: You recommend Microsoft Security Copilot.
Does this meet the goal?
정답：A
질문 # 22
You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
정답：
설명：
Explanation:
In Microsoft Copilot Studio analytics, each metric is designed to measure a different aspect of agent performance.
For the first requirement, the metric that tracks the percentage of engaged sessions escalated to a live customer service representative is Escalation rate. This directly measures how often conversations are handed off from the agent to a human.
For the second requirement, the metric that helps identify queries causing a knowledge source error is Answer quality. This area evaluates how well the agent responds and includes issues related to grounded answers, failed responses, and knowledge-source-related problems.
Why the other options are not correct:
Customer Satisfaction (CSAT) score measures user satisfaction, not escalation percentage or knowledge source errors.
Engagement rate measures whether users actively interact with the agent, not whether sessions are escalated or whether a knowledge source failed.
질문 # 23
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