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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?

A. Coordinator/communicator
B. Administrator
C. Leader
D. Technical expert

Answer: C

NEW QUESTION # 29
what should be included in an organization's approach to risk management

A. nothing
B. an approach to ensuring that risk management is continually aligned with objectives

Answer: B

NEW QUESTION # 30
Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?

A. Customer satisfaction feedback should be mapped to service provider outcomes
B. Return on investment (ROI) should be mapped to customer outcomes
C. Service performance metrics should be mapped to customer outcomes
D. IT component scorecards should be mapped to service provider outcomes

Answer: C

NEW QUESTION # 31
Which is intended to help an organization adopt and adapt ITIL guidance?

A. Practices
B. The service value chain
C. The guiding principles
D. The four dimensions of service management

Answer: C

NEW QUESTION # 32
Which is the BEST method of monitoring the customer's overall perception of a service?

A. Analyze service usage patterns
B. Perform an analysis of complaints and compliments
C. Conduct regular service performance reviews
D. Use surveys to measure customer satisfaction

Answer: B

NEW QUESTION # 33
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