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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Available Languages:Additional localized languages (varies by region), English
Exam Format:Multiple-choice multiple select, Multiple-choice single select
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Related Certifications:Apple Deployment and Management
Apple Certified Support Professional
Passing Score:75%
Certificate Validity Period:Typically 2โ€“3 years (varies by Apple certification policy updates)
Real Exam Qty:Approximately 80 scored questions
Exam Duration:120 minutes
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Certification Exams Portal
Apple Training and Certification
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 6
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 7
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 8
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 9
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 10
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 11
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 12
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.

Apple Device Support Exam Sample Questions (Q161-Q166):

NEW QUESTION # 161
How many days do you have to recover deleted files from iCIoud Drive?

Answer: B

Explanation:
You can recover files you deleted from iCloud Drive within the last 30 days, whether you deleted them on iCloud.com or another device that has iCloud Drive turned on. However, you can't recover or restore files you permanently remove. To recover files from iCloud Drive, you can use the Recently Deleted folder in iCloud Drive or the Restore Files option in Account Settings on iCloud.com. For instructions, see the references below. References: Recover deleted files on iCloud.com, Recover recently deleted iCloud Drive files in iCloud for Windows, How to Recover Deleted Files from iCloud Drive


NEW QUESTION # 162
ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices.
Select two responses.
Which two authentication methods can they use to lock a note in the Notes app?

Answer: D,E

Explanation:
These are the correct answers because these are the two authentication methods that users can use to lock a note in the Notes app on their iPad devices. Users can choose to use their device passcode or a custom password for each Notes account. If they use their device passcode, they can also use Face ID or Touch ID to access their locked notes. If they use a custom password, they have to enter it on all devices where they are signed in with the same Apple ID. Users can also switch between the two methods in the Settings app. To lock or unlock a note, users have to tap the three-dotted More button and choose the Lock option, or tap the Lock icon in the top toolbar. References: Lock your notes on iPhone - Apple Support (CA), How to lock individual Apple Notes using your iPhone's passcode - Inverse


NEW QUESTION # 163
How should you schedule an email to send in Mail on iPhone?

Answer: B


NEW QUESTION # 164
Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.
Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

Answer: B

Explanation:
Reference Mode is a display mode for professional content creation workflows, like color grading, editing, and content review, where accurate colors and consistent image quality arecritical. Reference Mode enables the 12.9-inch iPad Pro with Liquid Retina XDR display to deliver reference color for popular color standards and video formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness, and Night Shift. Guillermo can use Reference Mode to match the color requirements of his workflow and ensure that his marketing materials and color grading are accurate and consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a secondary reference display for his Mac. References: Use Reference Mode on your iPad Pro, iPadOS 16: These are the new features exclusive to M1 iPads


NEW QUESTION # 165
How to put an iPhone in DFU mode?
For iPhone 8 and later models:

Answer: B


NEW QUESTION # 166
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