Service-Cloud-Consultant - Salesforce Certified Service cloud consultant–Valid Exam Quick Prep

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Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Salesforce Certified Service cloud consultant certification is highly valued by employers and clients alike as it is a testament to the individual's expertise in the field. Those who hold the certification are recognized as experts in Service Cloud and are often sought after for their knowledge and skills. Salesforce Certified Service cloud consultant certification is also an excellent way for professionals to enhance their career prospects and take their expertise to the next level. With a growing demand for Service Cloud consultants in the market, obtaining this certification can provide individuals with a competitive edge and open up new career opportunities.

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Salesforce Service-Cloud-Consultant Exam is a challenging but rewarding certification that can help professionals enhance their expertise in the Service Cloud platform. It is a globally recognized credential that demonstrates an individual's ability to design, implement, and manage complex service cloud solutions. If you are looking to enhance your career prospects in the IT industry, this certification is definitely worth considering.

Salesforce Certified Service cloud consultant Sample Questions (Q115-Q120):

NEW QUESTION # 115
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.
What is the recommended method to meet the requirements?

A. Lookup Filter
B. Approval Process
C. Auto-Add Milestones
D. Cross-Object Formula

Answer: A

Explanation:
A Lookup Filter is the recommended method to meet the requirement of preventing service agents from selecting entitlements that are not associated with the account assigned on the case. A Lookup Filter is a type of filter that restricts the values and records that are available in a lookup field based on criteria and conditions. A Lookup Filter can be used to limit the entitlements that are available in the Entitlement Name lookup field on the case page layout based on the Account Name field value. This way, service agents can only select entitlements that belong to the same account as the case. Verified References: Service Cloud Consultant Certification Guide & Tips, Define Lookup Filters

NEW QUESTION # 116
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?

A. Video Support
B. Appointment Assitant
C. Incident Management
D. Omn-Channel Routing

Answer: B

Explanation:
Explanation
Appointment Assistant is a feature that can improve the customer experience by reducing the 4-hour long appointment windows and providing information about the technician's arrival time. Appointment Assistant is a feature that allows customers to track the status and location of their service appointments in real time through SMS messages or a web page. Appointment Assistant can help customers plan their day, reduce no-shows, and increase satisfaction. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_appointment_assistant_setup.htm&type=5

NEW QUESTION # 117
Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders. CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?

A. Set up separate Entitlement Process for Case and Work Order
B. Work Orders created from a Case automaticallv inherit the Entitlement Process
C. Assign the WorV Order to the same Case as the Entitlement Process.
D. Create or Apex Trigger to assign the Entitlement Process to Work Order.

Answer: A

NEW QUESTION # 118
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A. Knowledge Action to Publish an Article once the Article is approved.
B. Validation Rules for article record types to verify all fields during creation.
C. Approval Process that assigns an Article to a Reviewer Queue.
D. Data Category to assign an article record type to a Reviewer.

Answer: B,D

NEW QUESTION # 119
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

A. Customer Chatter groups
B. On-Demand Email-to-Case
C. Web-to-Case
D. Emall-to-Case

Answer: D

NEW QUESTION # 120
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