1Z0-1064-26 Test Questions | Exam 1Z0-1064-26 Preview

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Integrations and Extensions- Integration capabilities
  • 1. Third-party system integration
    • 2. REST APIs and integration flows
      Field Service and Dispatch- Field service operations
      • 1. Scheduling and dispatch rules
        • 2. Work order management
          Oracle Fusion Service Overview- Service Configuration Basics
          • 1. Security roles and access control
            • 2. Basic setup and administration
              - Core Service Architecture
              • 1. Fusion Service data model and components
                • 2. Service request lifecycle management
                  Knowledge Management- Knowledge articles
                  • 1. Creation and lifecycle management
                    • 2. Search and recommendation usage
                      Reporting and Analytics- Service analytics
                      • 1. Dashboards and KPIs
                        • 2. Operational reporting
                          Service Request Management- Case and ticket handling
                          • 1. Creation, routing, and assignment rules
                            • 2. SLAs and escalation management
                              - Customer interaction handling
                              • 1. Communication templates and notifications
                                • 2. Omnichannel support processes

                                  >> 1Z0-1064-26 Test Questions <<

                                  Free PDF Oracle - 1Z0-1064-26 - Professional Oracle Fusion Service 2026 Implementation Professional Test Questions

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q71-Q76):

                                  NEW QUESTION # 71
                                  Your client has noticed that inbound emails from customers are not creating or updating service requests.
                                  Which step should they perform to automate it?

                                  Answer: A


                                  NEW QUESTION # 72
                                  You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
                                  Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

                                  Answer: C


                                  NEW QUESTION # 73
                                  Milestones are not getting applied to service requests in the customer environment.
                                  Identify three causes.

                                  Answer: A,B,C


                                  NEW QUESTION # 74
                                  What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

                                  Answer: A,C,D,E


                                  NEW QUESTION # 75
                                  What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                  Answer: B


                                  NEW QUESTION # 76
                                  ......

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