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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Cisco Tools and Processes	15%	- Renewal workflows and escalation procedures - Contract management and entitlement verification - CCW, renewal tools and automation - Smart Accounts and licensing frameworks
Topic 2: Leadership and Renewals Process	30%	- Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification - Risk assessment at T-9, T-6, T-3 milestones
Topic 3: Customer Success Foundation	20%	- Health Index and success metrics - Success Plan components and RM responsibilities - Recurring revenue financial terms - RM role, tasks and RACI framework
Topic 4: Business Acumen	35%	- Available To Renew, contract value and renewal types - Evaluate customer products and business alignment - Financial terms: CAPEX, OPEX, procurement models - Value communication and tool usage

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Cisco Renewals Manager Sample Questions (Q102-Q107):

NEW QUESTION # 102
Which statement best describes the success plan?

A. A shareable document that captures all account activities
B. The blueprint for account teams to achieve customer success
C. A tool for reporting actions to management
D. A document capturing a comprehensive view of all customer health scores

Answer: D

NEW QUESTION # 103
How does Cisco define ATR?

A. Contracts/subscriptions that have attrition terms revoked.
B. ATR is the sum of RP ad iarr , minus the attrition rate.
C. Any customer agreement where attrition has been an issue.
D. Contracts/subscriptions that are available to renew.

Answer: D

NEW QUESTION # 104
Which discussion point helps up sell a customer?

A. Discuss changes in the network and identify any uncovered additions to the network.
B. Discuss your prior ties and why you need the sale.
C. Focus on how much it will cost the customer.
D. Focus on what the customer already has covered on the network.

Answer: A

NEW QUESTION # 105
What is the primary customer values of the Cisco Services Portfolio?

A. ON-call,24/7 service technicians at all levels
B. Services priced based on usage
C. Services packages tailored to specific customer nees
D. Customers can develop their own service offerings

Answer: C

NEW QUESTION # 106
Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
B. Support Services, Business Critical Services, Professional Services and Managed Services
C. Support Services, Business Critical Services and Professional Services
D. Support Services and Business Critical Services

Answer: A

Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies

NEW QUESTION # 107
......

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