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SAP C_FSM_2601 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Crowd Workforce<8%- Manage crowd workforce assignments
- Concept and benefits of Crowd Service
Topic 2: Architecture and Administration11% - 20%- Architectural components of SAP FSM
- Company settings, permissions, and business rules configuration
Topic 3: Smartforms8% - 12%- Create and manage Smartform templates
- Features and use cases of Smartforms
Topic 4: Integrations<8%- End-to-end integration scenarios
- Integration with SAP and third-party systems
Topic 5: Planning and Dispatching11% - 20%- Create, assign, and manage service calls and resources
- Features of planning and dispatching module
Topic 6: Customer Self-Service<8%- Service request creation and execution
- Self-service portal and process flow
Topic 7: Mobile SAP Field Service Management Application11% - 20%- Features and capabilities of mobile app
- Accept, execute, and close service calls
Topic 8: Master Data Management<10%- Create, maintain, and integrate master data
- Components and data model of MDM
Topic 9: Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools

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SAP Certified - SAP Field Service Management Sample Questions (Q47-Q52):

NEW QUESTION # 47
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.

Answer: B


NEW QUESTION # 48
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.

Answer: B


NEW QUESTION # 49
What information do I need to create a custom label translation?
There are three correct answers.

Answer: B,C,D


NEW QUESTION # 50
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.

Answer: B


NEW QUESTION # 51
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.

Answer: B,C


NEW QUESTION # 52
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