Operations Management Testking Cram & L5M9 Prep Vce & Operations Management Free Pdf

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Operations Strategy and Performance	- Operations strategy development 1. Top-down vs bottom-up strategy perspectives 2. Stages of operations strategy evolution - Order winners and order qualifiers 1. Competitive positioning through operations capability
Performance Improvement in Operations	- Continuous improvement approaches 1. Process improvement methodologies 2. Business process re-engineering - Performance measurement and benchmarking 1. Benchmarking techniques 2. Setting performance targets
Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Maintenance strategies and reliability improvement 2. Failure Mode and Effects Analysis (FMEA) 3. Failure measurement and impact
Operations Processes and Systems	- Four Vs of operations 1. Variety 2. Visibility 3. Variation in demand 4. Volume - Process design and analysis 1. Types of operations: manufacturing and services 2. Input–transformation–output model
Operations Management Concepts	- Definition and scope of operations management 1. Operations as transformation process (input–transformation–output) 2. Role of operations in supply chain efficiency and effectiveness - Performance objectives of operations 1. Dependability 2. Cost 3. Speed 4. Quality 5. Flexibility

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CIPS Operations Management Sample Questions (Q65-Q70):

NEW QUESTION # 65
Which improvement theory follows the maxim of 'don't automate, obliterate'?

A. ERP
B. Continuous Improvement
C. BPR
D. Benchmarking

Answer: C

Explanation:
The correct response is BRP- Business Process Re-engineering. The quote is from Michael Hammer. BRP is about finding better ways of processing, by taking everything apart and putting it back together again in a more efficient and effective way. See p.86.

NEW QUESTION # 66
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A. innovation
B. cost reduction
C. dependability
D. flexibility
E. quality

Answer: C,D,E

Explanation:
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.

NEW QUESTION # 67
Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?

A. standardisation method
B. constant number method
C. sequence method
D. contact method

Answer: D

Explanation:
This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.

NEW QUESTION # 68
An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A. no- this means a customer will buy from the organisation, but not this particular product
B. no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation
C. yes- this means the product is superior to that of competitors
D. yes- these objectives always guarantee a sale

Answer: A

Explanation:
3 is correct- the sentence is false. 'Order Qualifying' is 'not a major factor in determining business success but plays a role in determining whether a customer will consider buying from the business or not'. This is a direct quote from p.43. 'Order Winners' is something that will guarantee a customer buys that product.

NEW QUESTION # 69
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A. private costs and social costs
B. financial costs and reputational costs
C. social costs and environmental costs
D. private costs and public costs

Answer: A

Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133

NEW QUESTION # 70
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