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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Define customer engagement policies
  • 3. Customer journeys
AI and arbitration12%- Decision optimization
  • 1. Use AI in decisioning
  • 2. Apply arbitration logic
  • 3. Prioritize actions
Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Outbound channel setup
  • 3. Web channel configuration
Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Define an action for outbound
  • 3. Present a single offer on the web
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Contact policy and volume constraints13%- Contact governance
  • 1. Apply volume constraints
  • 2. Configure contact policies
  • 3. Control customer contact frequency
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the next-best-action strategy
  • 2. Customer engagement blueprint
  • 3. Essentials of always-on outbound
  • 4. Define the starting population
  • 5. Optimize the customer value in the contact center
Decision strategies14%- Strategy design
  • 1. Build decision strategies
  • 2. Test decision logic
  • 3. Use predictive analytics

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q76-Q81):

NEW QUESTION # 76
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

Answer:

Explanation:


NEW QUESTION # 77
U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?

Answer: A

Explanation:
To implement this requirement, you need to create an external email treatment and use an external tool to design the email. An external email treatment is a type of treatment that allows you to use a third-party email service provider to send emails to your customers. You can configure the external email treatment with the name of the provider, the authentication details, and the template ID that corresponds to the email content that you design using an external tool. This way, you can leverage your existing tools and processes for sending emails, while still using Customer Decision Hub to select the best actions and treatments for your customers.
Verified References: Pega Academy - Decisioning Consultant - Creating external treatments


NEW QUESTION # 78
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

Answer: B

Explanation:
Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 79
MyCo, a telecom company, wants to use Pega Customer Decision Hub to send the MyFone Pro offer through email to qualified customers. In preparation, the marketing team created an action, a treatment, and an action flow. As a decisioning architect, you verify the settings in the Channel tab of Next-Best-Action Designer to enable email communication.
To implement this requirement, the completion of which two tasks do you verify in the Channel tab of Next- Best-Action Designer? (Choose Two)

Answer: A,B


NEW QUESTION # 80
U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:
The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer , Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Answer: D

Explanation:
According to the best practice, a single change request should be created in the 1:1 Operations Manager portal, because both changes are related to the engagement policies and propositions that are managed in this portal. The Pega Customer Decision Hub portal is used to design and test the decision strategies, not the engagement policies and propositions. Verified References: Pega Decisioning Consultant | Pega Academy


NEW QUESTION # 81
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