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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Performance Improvement in Operations- Performance measurement and benchmarking
  • 1. Setting performance targets
    • 2. Benchmarking techniques
      - Continuous improvement approaches
      • 1. Business process re-engineering
        • 2. Process improvement methodologies
          Topic 2: Operations Processes and Systems- Four Vs of operations
          • 1. Visibility
            • 2. Variety
              • 3. Volume
                • 4. Variation in demand
                  - Process design and analysis
                  • 1. Types of operations: manufacturing and services
                    • 2. Input–transformation–output model
                      Topic 3: Operations Management Concepts- Performance objectives of operations
                      • 1. Flexibility
                        • 2. Dependability
                          • 3. Quality
                            • 4. Cost
                              • 5. Speed
                                - Definition and scope of operations management
                                • 1. Operations as transformation process (input–transformation–output)
                                  • 2. Role of operations in supply chain efficiency and effectiveness
                                    Topic 4: Quality and Reliability Management- Total Quality Management (TQM)
                                    • 1. Quality assurance vs total quality
                                      - Failure prevention and recovery
                                      • 1. Maintenance strategies and reliability improvement
                                        • 2. Failure Mode and Effects Analysis (FMEA)
                                          • 3. Failure measurement and impact
                                            Topic 5: Operations Strategy and Performance- Order winners and order qualifiers
                                            • 1. Competitive positioning through operations capability
                                              - Operations strategy development
                                              • 1. Top-down vs bottom-up strategy perspectives
                                                • 2. Stages of operations strategy evolution

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                                                  最新的 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 免費考試真題 (Q121-Q126):

                                                  問題 #121
                                                  Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

                                                  答案:A

                                                  解題說明:
                                                  2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127


                                                  問題 #122
                                                  There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
                                                  Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
                                                  Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
                                                  Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
                                                  Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
                                                  Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

                                                  Which of the following will you put into box 3?

                                                  答案:C

                                                  解題說明:
                                                  The correct answers are as follows:


                                                  問題 #123
                                                  What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

                                                  答案:D

                                                  解題說明:
                                                  The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section


                                                  問題 #124
                                                  One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

                                                  答案:B

                                                  解題說明:
                                                  Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.


                                                  問題 #125
                                                  The DMAIC Methodology includes five phases, what are these?

                                                  答案:A

                                                  解題說明:
                                                  1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137


                                                  問題 #126
                                                  ......

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