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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success Foundation	10%	- Explain recurring revenue financial implications - Describe recurring revenue financial terms - Define customer experience - Explain the stages of the customer lifecycle
Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals
Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics

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Cisco Renewals Manager Sample Questions (Q83-Q88):

NEW QUESTION # 83
A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?

A. provide a discount for Enterprise Networking and Webex licenses
B. position an Enterprise Agreement
C. prepare a partner-branded managed service deal
D. propose to migrate to a perpetual model

Answer: B

NEW QUESTION # 84
AtT-90, the Renewals Manager notices that the customer's software adoption rate is low. What approach should the Renewals Manager adopt?

A. Create a mitigation plan.
B. Assume product management has delayed a feature release.
C. Escalate to executive stakeholder immediately.
D. No action; service delivery will solve.

Answer: A

NEW QUESTION # 85
What is the Customer Success Plan?

A. tool for reporting TAC cases to management
B. document capturing a comprehensive view of all customer health scores
C. internal-only document that captures all account activities
D. living repository that gathers key information, action plan, health measurement and KPIs into one actionable document

Answer: D

NEW QUESTION # 86
Which action should a Renewals manager take first?

A. Meet the customer and perform a renewals diagnosis
B. Download contract data and develop a renewals strategy
C. Meet and confirm the am,css,csm and their resources
D. Assign an RS to priority accounts

Answer: C

NEW QUESTION # 87
What are the steps to develop a renewal quote?

A. Ask the customer for renewal data, evaluate new requirements, and quote new services.
B. Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.
C. Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.
D. Position the new technology, create a quote, and order the quote.

Answer: B

NEW QUESTION # 88
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