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| Section | Weight | Objectives |
|---|---|---|
| Value Design | 32% | - Context and innovation impact - Value measurement and outcomes - Strategic direction and rationale - Ethics and value alignment |
| Intangible Deliverables | 26% | - Stakeholder alignment - Governance and mindset - Culture and capability building - Change and adoption enablement |
| Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Collaboration with architects and designers - Integrating UX and technical perspectives - Working with product and business teams |
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Design frameworks and methods - Decision-making tools - Documentation and visualization |
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NEW QUESTION # 82
A design team is working on the challenge: ' How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? ' Which bot metrics should the strategy designer suggest to assess the impact of their work?
Answer: C
Explanation:
Human takeover rate (escalation rate) directly measures how effectively a bot resolves issues without needing human agent intervention. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. The metric should trace directly to the stated outcome. If success means resolving issues without escalation, the most diagnostic measure is the rate at which conversations still require a human takeover; the desired direction is downward, supported by satisfaction and completion metrics. Here, Human takeover rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Total conversations focuses attention elsewhere, while Customer satisfaction rate addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 83
A start up company that develops machine learning based tools which track the performance of carbon offsets wants to reinforce the positive perception of the validity of its data. The company starts by developing a need statement and a challenge statement. What is the commonality between the two statements?
Answer: C
Explanation:
Both need statements and challenge statements focus purely on framing user needs and problems without prescribing specific solutions or prematurely locking in technical tactics. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Need statements and challenge statements should define the problem space without prescribing the implementation. Solution-free framing protects exploration, prevents premature convergence, and gives the team room to generate multiple ways of achieving the intended customer and business outcome. Here, Both are solution-free statements. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Both are tactics intended to solve a problem. focuses attention elsewhere, while Both explain the scope of the possible solution. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 84
Cloud Kicks (CK) has successfully implemented a new solution for its sales team. Now, there is a focus on driving user adoption of the new solution. What should CK do to begin driving internal user adoption?
Answer: C
Explanation:
Internal adoption efforts should start with securing visible executive sponsorship/champions, since top-down support drives credibility and cascades adoption through the organization; hype videos and leaderboards are tactics used later, once sponsorship exists. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution. Here, Start with the executive management team to champion the adoption. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Develop promotional videos to create hype and raise awareness. focuses attention elsewhere, while Create a leaderboard and reward adoption behaviors. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Leveraging Adjacent Roles
/Skills
NEW QUESTION # 85
A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear. Which approach should validate the market for this concept?
Answer: B
Explanation:
Testing willingness-to-pay with real target users is a direct market-validation technique (viability), whereas internal ideation and engineering-effort estimation don ' t validate market demand. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Willingness-to-pay testing provides direct market evidence about whether the target audience values the concept enough to support a viable business model.
Internal ideation or engineering estimates can inform feasibility, but neither validates external demand. Here, Recruit target users to test price points at which they would be willing to purchase the app. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Gather a team to ideate and craft concepts that stretch the company ' s current capabilities focuses attention elsewhere, while Meet with developers to estimate the effort required to deliver the proposed experience. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 86
A strategy designer is working with a group of developers who have yet to buy into the team ' s design process. What should the strategy designer do to engage them more?
Answer: C
Explanation:
Involving developers in hands-on co-sketching and ideation builds buy-in and shared ownership. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state.
Here, Facilitate a workshop on ideating and sketching with all core team members. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Invite the developers to lead the conversation on research synthesis and persona development. focuses attention elsewhere, while Conduct interviews with developers to gather insights on process approaches. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables
NEW QUESTION # 87
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