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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Offerings - Value and Value Co-creation - Service Relationships
The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People
ITIL Service Value System (SVS)	- Governance - Guiding Principles - Continual Improvement - Practices Overview - Service Value Chain

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EXIN ITIL 4 Foundation Sample Questions (Q148-Q153):

NEW QUESTION # 148
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A. events
B. known errors
C. IT assets
D. changes

Answer: B

NEW QUESTION # 149
Which is part of the 'focus on value' guiding principle?

A. Identifying activities that can be achieved in smaller iterations
B. Understanding what services help the service consumer
C. Reducing the number of steps in the customer experience
D. Assessing services to identify parts that can be reused

Answer: B

NEW QUESTION # 150
Which describes the 'plan' value chain activity?

A. It ensures a shared understanding of the current status and vision for all products and services across the organization
B. It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
C. It ensures that service components are available when and where they are needed, and meet agreed specifications
D. It ensures continual improvement of products, services, and practices across all value chain activities

Answer: A

NEW QUESTION # 151
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A. elements
B. values
C. assets
D. services

Answer: D

NEW QUESTION # 152
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. Monitoring and event management
B. Continual improvement
C. Deployment management
D. IT asset management

Answer: D

NEW QUESTION # 153
......

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