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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Define support processes and escalation paths - Plan and execute change management activities |
| Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) |
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization |
| Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Define scope and create solution design - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas |
| Implementation and Integration | 28% | - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Integrate external systems via APIs and connected apps - Configure email and notification templates - Configure SSO and authentication providers - Build and configure Experience Builder pages and components |
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NEW QUESTION # 59
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
Answer: A,C,E
Explanation:
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
* Create an FAQ Knowledge article. A Knowledgearticle is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
* Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
* Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
NEW QUESTION # 60
Which two Community licenses allow records to be shared with a criteria-based sharing rule?
Choose 2 answers
Answer: A,B
Explanation:
Two Community licenses that allow records to be shared with a criteria-based sharing rule are Partner Community and Customer Community Plus. Theselicense types allow users to access custom objects and a subset of standard CRM objects, such as accounts, contacts, cases, and dashboards. These license types also support advanced sharing features, such as role hierarchy, sharing rules, manual sharing, and Apex sharing.
NEW QUESTION # 61
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
Answer: C
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact.
The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 62
Northern Trail Outfitters wants to add a background image to a record listof products in its digital experience.
How should an administrator accomplish this?
Answer: D
Explanation:
To add a background image to arecord list of products in its digital experience, an administrator should build a custom Lightning component. A Lightning component is a reusable unit of user interface that you can create and customize using code. A custom Lightning component allows youto add your own functionality and design to your Experience Cloud site. To add a background image to a record list of products, an administrator should build a custom Lightning component that uses the SLDS Background Image utility class and the lightning-record-list base component.
NEW QUESTION # 63
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
Answer: D
Explanation:
The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allowsyou to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.
NEW QUESTION # 64
......
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