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SAP C-FSM-2601 Exam Syllabus Topics:

SectionWeightObjectives
Crowd Workforce<8%- Concept and benefits of Crowd Service
- Manage crowd workforce assignments
Analytics and Reports<10%- Generate and interpret reports for decision-making
- Access and use reporting tools
Integrations<8%- Integration with SAP and third-party systems
- End-to-end integration scenarios
Master Data Management<10%- Create, maintain, and integrate master data
- Components and data model of MDM
Smartforms8% - 12%- Features and use cases of Smartforms
- Create and manage Smartform templates
Mobile SAP Field Service Management Application11% - 20%- Accept, execute, and close service calls
- Features and capabilities of mobile app
Planning and Dispatching11% - 20%- Features of planning and dispatching module
- Create, assign, and manage service calls and resources
Architecture and Administration11% - 20%- Company settings, permissions, and business rules configuration
- Architectural components of SAP FSM
Customer Self-Service<8%- Service request creation and execution
- Self-service portal and process flow

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SAP Certified - SAP Field Service Management Sample Questions (Q43-Q48):

NEW QUESTION # 43
In which cases can smartforms be used?
There are two correct answers.

Answer: A,D


NEW QUESTION # 44
The partner manager manages jobs in the crowd workforce marketplace.
Choose the correct answer.

Answer: A


NEW QUESTION # 45
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.

Answer: A,B


NEW QUESTION # 46
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.

Answer: A


NEW QUESTION # 47
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.

Answer: A


NEW QUESTION # 48
......

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