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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Foundations Exam (Plat-101) |
| Exam Number: | PLAT-101 |
| Exam Format: | Unscored pilot questions included, Multiple-choice, Multiple-select (possible) |
| Passing Score: | 62% |
| Exam Price: | USD 75 / JPY 10,000 (plus applicable taxes) |
| Certificate Validity Period: | Not explicitly stated (Salesforce certifications typically require periodic maintenance via Trailhead maintenance modules) |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Platform Administrator Salesforce Certified Marketing Cloud Engagement Foundations |
| Available Languages: | English, French, Japanese |
| Real Exam Qty: | 40 multiple-choice questions + up to 5 unscored questions |
| Exam Duration: | 70 minutes |
| Recommended Training: | Salesforce Trailhead Platform Foundations Trailmix Salesforce Certification Exam Guide (Platform Foundations) |
| Exam Registration: | Salesforce Certification Help / Exam Guide Official Salesforce Certification Exam Registration |
| Sample Questions: | Salesforce Plat-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None (recommended up to ~6 months Salesforce user experience) |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-foundations---Plat-101 |
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NEW QUESTION # 83
A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate they have moved to another department in the organization and no longer need access to Salesforce.
How should the associate change the user's access?
Answer: C
Explanation:
Deactivating the user is the best way to change the user's access and free up the Salesforce license.
Deactivating a user prevents the user from logging in to Salesforce and removes the user from any assigned permission sets, queues, and groups. However, the user's record and related data are still preserved and can be reactivated if needed. Deleting the user would also free up the license, but it would also delete the user's record and related data, which may not be desirable. Doing nothing would not change the user's access or free up the license, and it would pose a security risk if the user still has the login credentials.
NEW QUESTION # 84
Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?
Answer: C
Explanation:
Trailhead Academy is the resource that provides virtual and in-person learning that should help the in-house IT administration team of Get Cloudy Consulting accelerate their Salesforce knowledge. Trailhead Academy offers instructor-led training workshops, certification preparation courses, and custom learning programs for various Salesforce roles and products
NEW QUESTION # 85
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?
Answer: B
Explanation:
The cloud that will decrease the number of incoming calls, empower customers, and increase satisfaction for the insurance call center is Experience Cloud. Experience Cloud is a product that allows companies to create digital experiences for their customers, partners, and employees, such as websites, portals, forums, and mobile apps. Experience Cloud helps the insurance call center to provide self-service options, such as FAQs, knowledge articles, chatbots, and case management, to its customers, so that they can find answers and solutions on their own, without having to call the agents. This reduces the call volume and improves the customer satisfaction and loyalty.
NEW QUESTION # 86
Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?
Answer: A
Explanation:
A spreadsheet is a representation of an object, where the records are rows and the fields are columns. An object is a collection of records that have the same fields, such as account, contact, or opportunity.
NEW QUESTION # 87
A Salesforce associate has been asked to identify all contacts that have had interactions with their company in the last year.
What should the associate do to identify these contacts?
Answer: B
Explanation:
The last related activity date is a field on the contact object that shows the date of the most recent task or event related to the contact. This can be used to identify contacts that have had interactions with the company in the last year.
NEW QUESTION # 88
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