最新版的ITIL-4-CDS考題，覆蓋全真ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS考試考題

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Service Performance and Measurement- Metrics and KPIs
  • 1. Service level metrics
    • 2. Performance indicators alignment
      - Continual improvement
      • 1. Improvement models and practices
        • 2. Feedback loops and reporting
          ITSM Practices in Create, Deliver and Support- Service Desk
          • 1. User support and communication channels
            - Change Enablement
            • 1. Change control and risk assessment
              - Problem Management
              • 1. Root cause analysis and prevention
                - Service Level Management
                • 1. SLAs and service expectations
                  - Incident Management
                  • 1. Incident lifecycle and resolution
                    Organizational Structure and Service Value System- Service value chain integration
                    • 1. Plan, improve, engage activities
                      • 2. Design and transition considerations
                        - ITIL Service Value System (SVS)
                        • 1. Governance and value co-creation concepts
                          • 2. Guiding principles application
                            Value Streams and Service Delivery- Value stream mapping
                            • 1. Incident-to-resolution value streams
                              • 2. Design-to-transition value streams
                                - Workflow optimization
                                • 1. Eliminating waste in processes
                                  • 2. Lean principles in service delivery
                                    Team Collaboration and Shift-Left Approach- Collaborative practices
                                    • 1. Cross-functional teamwork
                                      • 2. Agile and DevOps integration
                                        - Shift-left principles
                                        • 1. Knowledge management empowerment
                                          • 2. Early resolution of incidents

                                            >> ITIL-4-CDS考題 <<

                                            ITIL-4-CDS考題 |準備通過ITIL 4 Specialist: Create, Deliver and Support快人一步

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                                            最新的 Peoplecert Certification ITIL-4-CDS 免費考試真題 (Q36-Q41):

                                            問題 #36
                                            An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
                                            Which concept is the key element of this alignment?

                                            答案：C


                                            問題 #37
                                            In which circumstances should an organization buy, rather than build, software?

                                            答案：B


                                            問題 #38
                                            A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

                                            答案：C


                                            問題 #39
                                            What should an organization consider when deciding to retain or outsource specific IT services?

                                            答案：A


                                            問題 #40
                                            At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

                                            答案：A

                                            解題說明：
                                            ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.


                                            問題 #41
                                            ......

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