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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Slack Administration and Governance | - Security and compliance controls - User lifecycle management - Workspace configuration and settings | |
| Topic 2: Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Topic 3: Change Management and Adoption | - Training and enablement planning - Communication and rollout planning - User adoption strategies | |
| Topic 4: Solution Design for Slack | - Workspace architecture and design principles - Channel strategy and governance model - Integration design with Salesforce ecosystem |
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NEW QUESTION # 92
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?
Answer: B
Explanation:
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process.
The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.
NEW QUESTION # 93
A mid-sized consulting firm is adopting Slack for internal communication. They want to use Slack to streamline project collaboration among teams. What is the most effective use case they should be advised to implement?
Answer: A
Explanation:
Creating individual channels for each client project allows for focused and organized collaboration. It helps in centralizing all relevant communications, updates, and files, making project management more efficient.
NEW QUESTION # 94
You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?
Answer: C
Explanation:
The correct answer is A. Slack enablement should be experiential, especially for core user behaviors such as replying in threads and reacting with emoji. These are not concepts users master by seeing a screenshot or answering a quiz; they need to perform the actions inside Slack. Setting aside live practice time allows participants to reply in a thread, react to a message, observe how threads keep the main channel clean, and understand how emoji reactions can replace low-value follow-up messages.
Option B is passive and does not prove the learner can perform the task. Option C checks memory, not skill. Option D can support post-session reinforcement, but it does not ensure attendees can perform the activities after training. A strong Slack learning session should combine demonstration with guided practice in a training channel. This gives learners confidence and makes adoption more realistic because they practice the exact behavior they will use in daily collaboration.
NEW QUESTION # 95
A multinational corporation using Slack wants to implement a unified communication policy across its global offices while considering regional differences. What approach should they take to configure their Slack settings?
Answer: C
Explanation:
Developing a core set of global settings with the flexibility for regional adaptations strikes a balance between maintaining a unified communication policy and respecting regional differences, ensuring coherence and adaptability.
NEW QUESTION # 96
A startup is implementing Slack for improved internal communication and project management.
They require a role that can manage day-to-day operations within their workspace, such as channel creation and user permissions, but doesn't need access to billing and high-level organizational settings. Which role would be most appropriate?
Answer: D
Explanation:
For a startup, the Workspace Admin role is suitable for managing the day-to-day operations like channel creation and user permissions. This role provides the necessary administrative capabilities without access to high- level settings like billing, aligning with the startup's requirements.
NEW QUESTION # 97
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