Latest GCX-AI-GPE Exam Question & GCX-AI-GPE Exam Practice

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Conversational AI and Automation- Bot and virtual agent integration
  • 1. Bot flows and escalation handling
    • 2. NLU concepts (intents, utterances, entities)
      Topic 2: Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
      • 1. Visitor activity tracking and segmentation
        • 2. Action maps and outcomes
          Topic 3: AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
          • 1. Predictive intent and customer journey optimization
            • 2. AI in contact center efficiency and personalization
              Topic 4: Data, Analytics, and Governance- Reporting and optimization
              • 1. Ethical AI and data governance considerations
                • 2. Engagement and routing performance metrics
                  Topic 5: Integration and Implementation- Genesys Cloud CX ecosystem integration
                  • 1. CRM and third-party system integration
                    • 2. API-based configuration and deployment
                      Topic 6: Genesys Predictive Routing (GPR)- AI-based routing logic
                      • 1. Routing optimization and performance tuning
                        • 2. Skill-based vs predictive routing comparison

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                          GCX-AI-GPE Exam Practice, GCX-AI-GPE New Dumps Questions

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q19-Q24):

                          NEW QUESTION # 19
                          What type of metrics can be viewed in an Action Map Report?
                          Response:

                          Answer: B


                          NEW QUESTION # 20
                          Which two types of engagements can action maps initiate?
                          (Choose two)
                          Response:

                          Answer: B,D


                          NEW QUESTION # 21
                          Which two settings are configured to launch Genesys Messenger on a website?
                          (Choose two)
                          Response:

                          Answer: B,C


                          NEW QUESTION # 22
                          What happens if the condition set in an action map is no longer met during the visitor session?
                          Response:

                          Answer: C


                          NEW QUESTION # 23
                          Whenever you open an action map, it opens in ___________ mode by default.
                          Response:

                          Answer: A


                          NEW QUESTION # 24
                          ......

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