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| Section | Objectives |
|---|---|
| Indicator Configuration | - Indicator types and setup
|
| Breakdowns and Filtering | - Breakdown structure
|
| Data Management and Administration | - Data collection jobs
|
| Widgets and Dashboards | - Visualization tools
|
| Performance Analytics Fundamentals | - Key concepts of Performance Analytics
|
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NEW QUESTION # 48
In your data model, there is a relationship between the Assigned To user and their Manager.
Breakdown Relations use this relationship that is current as of?
Configuration represented in the supplied exhibit: Assignment Group # Assigned To using the Manager relationship.
Answer: B
Explanation:
The correct answer is D. When the Indicator is viewed, because Breakdown Relations use the current relationship between breakdown elements when a user navigates those relationships in Analytics Hub.
A Breakdown Relation provides navigation between related breakdown elements without requiring the relationship to be permanently materialized during indicator score collection.
The supplied exhibit configures the following relationship:
* Breakdown: Assignment Group
* Related breakdown: Assigned To
* Table: Group [sys_user_group]
* Breakdown field: Sys ID
* Related breakdown field: Manager
This configuration associates an Assignment Group with its currently assigned manager.
For example, suppose a group was managed by User A when incident scores were collected. Subsequently, the group ' s Manager field changes to User B.
When a user views the indicator and navigates the Manager breakdown relation, the relationship is evaluated using the current group configuration.
Therefore, the navigation can identify User B even though the indicator score was collected while User A was the manager.
This is possible because Breakdown Relations are navigational relationships rather than stored second-level breakdown matrices.
ServiceNow confirms that newly configured Breakdown Relations become available in Analytics Hub without first executing a data collection job.
Its technical training material also identifies Breakdown Relations as using the current hierarchy.
Therefore, D is correct.
References: ServiceNow Performance Analytics - Create a Breakdown Relation Between Breakdowns; Navigating Breakdown Elements; Analytics Hub; Breakdown Relations and Current Hierarchies.
NEW QUESTION # 49
Which of the following can be used across all the visualisations in a workspace?
Answer: B
Explanation:
Create a single User Experience filter for use across all the visualisations in a workspace.
The filter you create is available in the workspace in which you created it.
For filters to work in workspaces, you must configure an event handler to apply the filters.
Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task
/create-user-exp-filters.html
NEW QUESTION # 50
Select all statements that accurately describe the Platform Analytics Workspace / Analytics Center application. (Choose two.)
Answer: B,C
Explanation:
The correct answers supported by ServiceNow documentation are C and D.
Option C - Correct: Platform Analytics Workspace provides a centralized interface for creating, viewing, organizing, and managing Next Experience dashboards, data visualizations, and analytics content. Its Analytics Center brings together analytical resources that users are authorized to access.
Option D - Correct: Analytics Center functionality can be added to compatible configurable ServiceNow workspaces. Administrators can enable it through Workspace Builder or use supported page templates within UI Builder to incorporate Platform Analytics capabilities into workspace experiences.
Option A - Incorrect: Analytics Center is not a direct replacement for the underlying classic Performance Analytics application. Performance Analytics indicators, breakdowns, and data collection functionality continue to provide analytical data that can be consumed through supported interfaces.
Option B - Incorrect: Platform Analytics Workspace is not inherently a separately paid application.
ServiceNow ' s Next Experience Academy explicitly confirms that it is not dependent on paid Performance Analytics licensing. Certain advanced Performance Analytics capabilities may require separate entitlements, but that does not make the workspace itself a paid application.
This distinction is essential because Platform Analytics Workspace and the licensed Performance Analytics features are not interchangeable concepts.
ServiceNow Community+3
References: ServiceNow - Platform Analytics Workspace; Getting Started with Platform Analytics; Add Platform Analytics Pages to a Configurable Workspace; Next Experience Academy; Platform Analytics Licensing.
Answer-key correction: Some third-party question banks mark B and C. That conflicts with ServiceNow ' s published licensing clarification and documented workspace configuration capabilities. C and D are the technically supported answers. The word any in option D should be understood as a supported, configurable workspace rather than every restricted or nonconfigurable workspace.
NEW QUESTION # 51
What is the purpose of an On-click behavior configuration in a Performance Analytics Widget?
Answer: A
Explanation:
The correct answer is D. Navigate to a URL within the ServiceNow instance instead of the Analytics Hub, because an On-click behavior overrides the default navigation action associated with a Performance Analytics widget.
By default, selecting a Performance Analytics widget directs the user to the Analytics Hub, where detailed information about the underlying indicator can be examined.
However, administrators and authorized analytics users can customize this behavior to provide more context- specific navigation.
For example, an organization may display a widget measuring open incidents. Instead of directing users to the Analytics Hub, the widget can be configured to open a relevant incident list within the same ServiceNow instance.
The configuration is managed through the widget ' s On-click behaviors related list.
When creating the behavior, the administrator selects URL as the type and provides the destination in the Value field.
ServiceNow requires the specified destination to be relative to the instance URL and to begin with a forward slash, such as /incident.do.
External URLs are not supported by this configuration.
If multiple On-click behavior records exist for the same widget, the system uses the record with the lowest Order value.
Therefore, the purpose is internal navigation customization rather than changing chart configuration or data refresh behavior.
References: ServiceNow Performance Analytics - On-click Widget Behavior; Set the On-click Behavior of a Widget; Performance Analytics Widgets; Analytics Hub.
NEW QUESTION # 52
Select the allowed visualization type for Text Analytics Widgets.
Answer: D
Explanation:
The correct answer is C. Word Cloud, because ServiceNow Performance Analytics Text widgets use word clouds to display frequently occurring terms and phrases from configured text fields.
Text Analytics extends traditional numerical indicators by enabling the analysis of textual information contained in operational records.
For example, an organization may analyze incident short descriptions to identify frequently reported applications, recurring technical problems, or common user complaints.
Before creating a Text widget, administrators must configure text indexing for the relevant Indicator Source and associate the required indicators with that configuration.
A data collection job must then collect the text information and build the appropriate indexes.
To create the widget, the administrator navigates to Performance Analytics > Widgets, creates a new widget, and selects Text in the Type field.
ServiceNow automatically selects Word Cloud as the visualization.
The widget supports configuration options including word-frequency cutoffs, maximum displayed words, default text fields, and optional breakdown filtering.
Option A is not a standalone visualization type in the classic Text widget configuration.
Option B is a separate widget type used to analyze indicator scores by breakdown elements.
Option D is used to represent numerical indicator trends over time.
ServiceNow ' s documentation explicitly identifies Word Cloud as the Text widget visualization.
Therefore, C is correct.
References: ServiceNow Performance Analytics - Create a Text Widget; Text Analytics; Word Cloud Visualization; Text Index Configuration; Performance Analytics Widget Types.
NEW QUESTION # 53
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