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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service and Support Applications11%- Customer Support
  • 1. Knowledge
  • 2. Entitlements
  • 3. Case Management
Topic 2: Workflow and Process Automation16%- Automation Tools
  • 1. Flow Builder
  • 2. Approval Processes
  • 3. Business Process Automation
Topic 3: Sales and Marketing Applications12%- Sales Productivity
  • 1. Leads
  • 2. Opportunities
  • 3. Accounts and Contacts
- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
Topic 4: Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Business Hours and Holidays
  • 3. Fiscal Year Configuration
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Topic 5: Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Activities
  • 3. Calendar Management
Topic 6: Object Manager and Lightning App Builder20%- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
- Object Customization
  • 1. Custom Objects
  • 2. Record Types
  • 3. Fields and Relationships
Topic 7: Data and Analytics Management14%- Analytics
  • 1. Dashboards
  • 2. Reports
- Data Management
  • 1. Duplicate Management
  • 2. Data Quality
  • 3. Import and Export Data

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Salesforce Certified Administrator Sample Questions (Q49-Q54):

NEW QUESTION # 49
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team.
How should the administrator leverage Salesforce to help the team collaborate?

Answer: A

Explanation:
Explanation
A Chatter private group is a type of Chatter group that allows members to share feedback and ideas with each other in a secure and exclusive space; only members can see and post in a private group. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding activity history to document tasks are not solutions for creating a space for product owners to collaborate with just the product team; they either do not provide privacy or do not support collaboration. References:
https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5


NEW QUESTION # 50
Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?

Answer: D

Explanation:
Explanation
Making a field universally required is a way to ensure that the field needs to be filled on every record; it prevents users from saving a record without entering a value in that field. It can be used to ensure that the billing system field needs to be filledon every invoice record by making it universally required in the field settings. Creating a process builder to set the field, defining an approval process for the child, or requiring the field on the record type are not ways to ensure that the field needsto be filled on every record; they either do not enforce data entry or only apply to certain scenarios or users.
References:https://help.salesforce.com/s/articleView?id=sf.customize_fields.htm&type=5


NEW QUESTION # 51
Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Answer: A,C,D


NEW QUESTION # 52
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?

Answer: B

Explanation:
A gauge component shows a single value along with its percentage of a total value within predefined rangesusing colors (red-yellow-green). It is useful for showing key performance indicators (KPIs) such as total sales amount and progress towards sales goal.
References:https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5


NEW QUESTION # 53
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers

Answer: C,D


NEW QUESTION # 54
......

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