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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Digital Product Lifecycle- Transition to Lean, Agile, or DevOps practices
- Digital product lifecycle overview
- Alignment with ITIL operating model
High-Velocity IT Techniques - Resilient Operations- Infrastructure and Platform Management
- Service Continuity Management
- Availability Management
- Capacity and Performance Management
- Problem Management
- Site Reliability Engineering
- Monitoring and Event Management
High-Velocity IT Techniques - Valuable Investments- Investment decision techniques
- Value optimization strategies
High-Velocity IT Culture- Working in highly automated environments
- Cultural aspects of high-velocity environments
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Relationship Management
- Co-Created Value
- Service Desk
- Service Experience
- Service Design
High-Velocity IT Techniques - Fast Development- Development acceleration methods
- Rapid delivery techniques
Introduction to High-Velocity IT- Course introduction and ITIL 4 overview
- High-velocity concepts

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam ITIL-4-Specialist-High-velocity-IT Prüfungsfragen mit Lösungen (Q14-Q19):

14. Frage
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?

Antwort: A


15. Frage
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems.
The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?

Antwort: C

Begründung:
The scenario points directly to observability, event detection, diagnosis, and automated operational response.
These are core capabilities of monitoring and event management. This practice helps collect, analyze, correlate, and act upon information about services and infrastructure conditions.
Software development and management is broader and focused on development lifecycle activities. Service continuity management deals with major disruption preparedness and recovery. Infrastructure and platform management supports the technical environment, but it is not the best fit for detecting issues and triggering responses.
A is therefore the best answer because it most directly supports SRE-style resilience through telemetry and operational automation.
The ITIL 4 practice-guide manual also emphasizes automation and tooling as important enablers of practice effectiveness .
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16. Frage
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

Antwort: B


17. Frage
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

Antwort: B


18. Frage
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

Antwort: A


19. Frage
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