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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Service Value Chain - Governance - Continual Improvement - Guiding Principles - Practices Overview
Topic 2: Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships
Topic 3: The Four Dimensions of Service Management	- Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People

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Free PDF Quiz 2026 ITILFNDv4: Valid Hot ITIL 4 Foundation Spot Questions

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EXIN ITIL 4 Foundation Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A. Understanding the customer's perception of value
B. Standardization of practices and services
C. The ability to discover and respond to failure earlier
D. Understanding the current state and identifying what can be reused

Answer: C

NEW QUESTION # 50
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A. Ideation, Test, Develop, Deploy, Design, Operate, Retire
B. Retire, Test, Operate, Deploy, Ideation, Develop, Design
C. Ideation, Design, Develop, Deploy, Test, Operate, Retire
D. None of the above

Answer: C

NEW QUESTION # 51
Which is an example of a problem control activity?

A. Re-assessing a known error to understand the ongoing impact
B. Reviewing incident records to identify trends
C. Implementing a technical fix to resolve an issue
D. Documenting the steps in a workaround

Answer: D

NEW QUESTION # 52
Which practice includes management of workarounds and known errors?

A. Problem management
B. Monitoring and event management
C. Incident management
D. Service configuration management

Answer: A

NEW QUESTION # 53
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Service operation
B. Continual service improvement
C. Service transition
D. Service strategy

Answer: B

NEW QUESTION # 54
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