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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Object Manager and Lightning App Builder	15%	- Object customization 1. Standard and custom objects, fields, relationships 2. Page layouts, record types, business processes - Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components
Topic 2: Data and Analytics Management	17%	- Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing - Data management 1. Import, update, export, mass delete, backup 2. Data validation and quality tools
Topic 3: Configuration and Setup	15%	- Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure - Security and access 1. Password policies and login access 2. Profiles, permission sets, roles and sharing rules - User interface configuration 1. Declarative customization options 2. Navigation and global settings
Topic 4: Sales and Marketing Applications	10%	- Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities - Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books
Topic 5: Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Topic 6: Productivity and Collaboration	10%	- Chatter 1. Feeds, groups, collaboration features - Activity management 1. Tasks, events, calendars - Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations
Topic 7: Service and Support Applications	10%	- Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage - Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules
Topic 8: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q89-Q94):

NEW QUESTION # 89
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a user-based sharing rule and an ad-hoc case team.
B. Create a predefined case team and an assignment rule.
C. Create an auto-response rule and a public group.
D. Create a queue and a criteria-based sharing rule.

Answer: D

Explanation:
To track all cases that reference the new product and giveread/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NEW QUESTION # 90
What should an administrator consider when setting up Case Feed?

A. Case Feed replaces the standard case detail page by default.
B. The Use Case Feed permission is automatically active for all profiles
C. Case Feed requires the Service Cloud User feature license.
D. Chatter Feed tracking must be enabled for the case object.

Answer: D

NEW QUESTION # 91
Universal Containers (UC) has a private sharing model for Opportunities and uses Opportunity teams. Criteria- based sharing rules are not used. A sales rep at UC leaves the company, and their user record is deactivated.
The rep is later rehired in the same role. A Platform Administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause?

A. The record type of the opportunity records was changed.
B. Permission sets were removed when the user was deactivated.
C. The records were manually shared with the user.
D. The stage of the opportunity records was changed to Closed Lost.

Answer: C

Explanation:
In Salesforce, there are different types of sharing: Managed Sharing (Role Hierarchy, Sharing Rules) and Manual Sharing. A critical behavior of the platform is that when a user is deactivated, all their Manual Shares (records shared with them by other users using the "Share" button) are automatically and permanently deleted from the system. Even if the user record is reactivated later, those manual shares do not return. Because the organization uses a "Private" model and does not use criteria-based sharing rules, the user's previous access likely relied on manual sharing or their previous position in the hierarchy. While activating the record and adding them back to teams provides new access, the historical "one-off" shares are gone. Options A and B are unlikely to be the cause of a total loss of visibility. Option D is incorrect because permission sets control what a user can do, not which specific records they can see in a private sharing model.

NEW QUESTION # 92
Which is the new type of Dashboard Chart to make entry in Spring'11 Release?

A. Scatter
B. Metric
C. Gauge
D. Organization Chart
E. Waterfall Chart

Answer: A

NEW QUESTION # 93
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

A. Create one sales process. Create three record types and three page layouts.
B. Create three sales processes. Create three record types and one page layout.
C. Create three sales processes. Create three record types and three page layouts.
D. Create one sales process. Create one record type and three page layouts.

Answer: C

NEW QUESTION # 94
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