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| Section | Objectives |
|---|
| Topic 1: Requirements Gathering and User Stories | - User stories and acceptance criteria
- 1. Writing effective user stories
- 2. Defining acceptance criteria
- Requirements elicitation techniques
- 1. Document analysis
- 2. Workshops and interviews
|
| Topic 2: Solution Assessment and Validation | - Solution evaluation
- 1. Assess alignment with business needs
- 2. Validate solution requirements
- Testing and feedback
- 1. User acceptance testing support
- 2. Feedback incorporation
|
| Topic 3: Agile Methodology in Business Analysis | - Agile principles
- 1. Iterative development concepts
- 2. Collaboration in agile teams
- Backlog and sprint participation
- 1. Supporting sprint planning
- 2. Prioritizing backlog items
|
| Topic 4: Customer and Business Analysis | - Business process understanding
- 1. Identify process gaps and inefficiencies
- 2. Analyze current business processes
- Stakeholder identification and engagement
- 1. Elicit business needs from stakeholders
- 2. Identify key stakeholders and their roles
|
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Salesforce Certified Business Analyst Exam Sample Questions (Q223-Q228):
NEW QUESTION # 223
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
- A. Document user stories and clarify business needs so IT can deliver results based on the requirements.
- B. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
- C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
Answer: C
Explanation:
Explanation
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance
NEW QUESTION # 224
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?
- A. Reset project expectations at the next meeting with the stakeholder.
- B. Ask an executive sponsor to address the stakeholder's concerns.
- C. Set up a casual meeting to create a personal connection with the stakeholder.
Answer: C
NEW QUESTION # 225
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Enterprise analysis
- B. Stakeholder analysis
- C. Persona analysis
Answer: C
NEW QUESTION # 226
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
- A. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
- B. Value Stream Map
- C. Detailed Process Map
Answer: A
NEW QUESTION # 227
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
- A. Proceed with the sales team's project as planned.
- B. Include the operations team during discovery.
- C. Start project work for the operations team.
Answer: B
NEW QUESTION # 228
......
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