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| Section | Objectives |
|---|---|
| Topic 1: Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
| Topic 2: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 3: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Topic 4: Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Topic 5: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 6: Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
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NEW QUESTION # 106
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
Answer: A,B,D
Explanation:
According to the Salesforce documentation2, the following standard objects are used in the workflow to manage utilization data:
Care Request Plan: A care request plan is an object that stores information about the plan of care for a member. It includes details such as the diagnosis, the service type, the start and end dates, and the status of the plan2.
Care Authorization: A care authorization is an object that stores information about the approval or denial of a service or payment by a payer. It includes details such as the authorization number, the decision date, the decision reason, and the status of the authorization2.
Care Request: A care request is an object that stores information about the request for a service or payment by a provider or a member. It includes details such as the request type, the request date, the priority, and the status of the request2.
NEW QUESTION # 107
In which two ways can Makana health service administrator prevent unauthorized users accessing the data?(choose two)
Answer: A,B
Explanation:
Encrypting the data using shield (A) and using field level security setting, record access setting and object permission (E) are two ways to prevent unauthorized users from accessing the data. Installing shield and enabling mask (B) is not enough to protect the data, as masking only obscures the data in reports and dashboards, but does not prevent access to the underlying data. Creating sharing sets and optimizing data using mask (D) are not relevant to data security.
NEW QUESTION # 108
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
Answer: C
Explanation:
When an end user is unable to view certain data on the Enhanced Timeline for Contact Center during User Acceptance Testing (UAT), the primary step in troubleshooting should be to verify that the user possesses the appropriate object permissions.
Understanding Object Permissions:
Purpose: Object permissions determine a user's ability to create, read, edit, or delete records of a particular object within Salesforce.
Types of Permissions:
Read: Allows users to view records.
Create: Permits users to add new records.
Edit: Enables users to modify existing records.
Delete: Grants users the ability to remove records.
Troubleshooting Steps:
Verify User's Profile and Permission Sets:
Profiles: Check the user's assigned profile to ensure it includes the necessary object permissions for the data intended to be displayed on the Enhanced Timeline.
Permission Sets: Review any permission sets assigned to the user that might grant additional object permissions.
Ensure Field-Level Security:
Confirm that field-level security settings permit the user to access the specific fields associated with the timeline data.
Check Sharing Settings:
Assess the organization's sharing rules and settings to ensure the user has the requisite access to the records in question.
Reference:
Salesforce Security Guide: For detailed information on configuring object permissions and ensuring proper access controls, consult the Salesforce Security Guide: Salesforce Security Guide Conclusion:
Ensuring that users have the correct object permissions is crucial for accessing data on the Enhanced Timeline. By verifying and configuring these permissions appropriately, administrators can resolve visibility issues and enhance user experience during UAT.
NEW QUESTION # 109
How does an administrator display device information on a patient card?
Answer: A
NEW QUESTION # 110
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?
Answer: A
Explanation:
Salesforce Health Cloud includes several features to ensure compliance with regulations like the Health Insurance Portability and Accountability Act (HIPAA). Among these, user authentication and access control is a key feature that safeguards protected health information (PHI) by controlling and restricting access based on user roles, permissions, and organizational policies.
Why User Authentication and Access Control is Key for HIPAA Compliance:
* Role-Based Access Control (RBAC):
* Salesforce allows administrators to define and manage access through role hierarchies and sharing rules. Only authorized users can view, edit, or process sensitive health data.
* Shield Platform Encryption:
* Salesforce Shield provides encryption capabilities for PHI. It ensures data remains secure at rest and during transit, an essential requirement of HIPAA.
* Audit Trails and Field Tracking:
* Salesforce Health Cloud tracks changes to sensitive data fields, offering detailed logs for auditing purposes.
* Two-Factor Authentication (2FA):
* 2FA ensures only authenticated users access the system, adding an extra layer of security to sensitive health information.
* Compliance Policies:
* Salesforce's built-in compliance tools, like health data masking and logging, align with HIPAA requirements.
Why Other Options Are Incorrect:
* A. Data visualization and analytics:While important for decision-making, this feature does not directly address HIPAA compliance as it focuses on operational insights rather than security.
* B. Social media integration:Social media features are unrelated to HIPAA compliance and could pose risks if improperly managed.
* D. Real-time monitoring and alerts:While useful for operational efficiency, this feature is not specifically tied to compliance with HIPAA's privacy and security rules.
References:
Salesforce Security Guide
Shield Platform Encryption Guide
Administer Health Cloud
NEW QUESTION # 111
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