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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. AI-driven Insights
  • 3. Performance Reporting
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Customer Behavior Analysis
  • 3. Agent Interaction Experience
- Action Maps
  • 1. Action Map Configuration
  • 2. Customer Journey Triggers
  • 3. Targeting and Engagement Rules
- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Configuration of Engagement Features
  • 3. Web Tracking and Visitor Identification
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Predictive Routing Setup
  • 2. Performance Optimization
  • 3. Queue and Routing Configuration

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Genesys GCX-AI-GPE Certification Torrent - Questions GCX-AI-GPE Exam

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 28
Which two of the following are valid terminologies in the GPE system?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 29
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 30
Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 31
Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

Answer: A


NEW QUESTION # 32
......

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