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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
App Administration	10%	- Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory
Fundamentals	9%	- Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities
Security	15%	- Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure security policies and compliance settings - Enable multi-factor authentication (MFA)
User Lifecycle Management	14%	- Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning
Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Create help channels for user support - Promote best practices and user adoption - Use analytics and reporting to measure engagement
Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies
Channel & User Group Administration	28%	- Manage default channels and required channels - Implement channel naming conventions and best practices - Manage user groups and channel permissions - Configure channel management policies - Convert public channels to private channels

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Salesforce Certified Slack Administrator Sample Questions (Q65-Q70):

NEW QUESTION # 65
When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?
(Select the best answer.)

A. They'll be immediately logged out and be required to authenticate their identity using SSO before logging back in.
B. They'll receive an email that contains a link they'll use to connect and authenticate their Slack account with their account in their SSO provider.
C. They'll receive a Slackbot message in the workspace requiring them to click an authentication link to validate SSO.
D. They'll receive a notification from their SSO provider and be logged out immediately from the Slack workspace.

Answer: B

Explanation:
When SSO is made mandatory in Slack:
"Members will receive an email containing a link to connect their Slack account with their identity provider account. They must complete the connection by following the link and authenticating via the SSO provider." Members are not immediately logged out or forced to reauthenticate before they complete the linking process (which rules out B and C). The correct and supported flow involves an email-based linking process.
(Reference: Slack Administration Study Guide - Managing Single Sign-On (SSO) Settings)
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NEW QUESTION # 66
You're an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees.
You start receiving reports that users are being signed out of Slack unexpectedly after EMM activation.
What is the most likely cause of the sign out?

A. When activating EMM, you did not enable "Keep users signed in."
B. The users need to update their device operating systems.
C. EMM requires users to sign in every 72 hours to ensure compliance.
D. The members did not set up EMM within the 72-hour window.

Answer: D

Explanation:
Slack EMM documentation states:
"After EMM is activated, users must complete the EMM setup within a 72-hour window or they will be automatically signed out from Slack." EMM does not force re-authentication every 72 hours (C). Device OS updates (A) are not mandatory for EMM sign-ins. "Keep users signed in" (D) relates to desktop sessions more than mobile EMM enforcement.
(Reference: Slack Administration Study Guide - Enterprise Mobility Management (EMM) Setup Requirements)
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NEW QUESTION # 67
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?

A. Channel membership is low; in the single digits.
B. Several members in the channel are also communicating by direct message (DM).
C. Channel members need to share sensitive files which should not be accessible by the wider workspace.
D. Members of the workspace do not wish to be notified of new content in the channel.

Answer: C

Explanation:
Slack best practices state:
"If channel content needs to become more sensitive or confidential, converting a public channel to private helps control access to information." Low membership (B) or duplicate conversations (C) are not valid reasons. Notification preference (A) does not relate to confidentiality.
(Reference: Slack Administration Study Guide - Guidelines for Converting Channels)
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NEW QUESTION # 68
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B. The number of messages posted in the #help-hr triage channel over the past 30 days
C. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses

Answer: A

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)
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NEW QUESTION # 69
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?

A. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
B. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
C. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
D. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

Answer: C

Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)

NEW QUESTION # 70
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