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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 2: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 3: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools |
| Topic 4: UX Fundamentals | 16% | - Branding and Visual Design Impact - Accessibility and Inclusive Design - Usability and Information Architecture - Human-Centered Design Principles |
| Topic 5: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration |
>> Plat-UX-101 Fragenkatalog <<
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162. Frage
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?
Antwort: A
Begründung:
The best place for the team to explore Lightning component code, documentation, and specifications is the Components Library on developer.salesforce.com1.The Components Library is the Lightning components developer reference, where the team can find code samples, SDKs, tools, metadata coverage information, and a developer guide for Lightning Web Components1.The team can also use the live code environment to code their first Lightning web component and see the results in real time2. Salesforce Extensions for VS Code (A) is a powerful tool for developing Lightning components, but it is not a source of code, documentation, and specifications. Design Tokens on SLDS website (B) are a way to store and maintain consistent design attributes across different platforms, but they are not specific to Lightning Web Components.Reference:
Components Library on developer.salesforce.com
Get Started Coding | Lightning Web Components Developer Guide
163. Frage
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.
Which global user interface setting should be used to solve this problem?
Antwort: A
Begründung:
Compact display density is a global user interface setting that allows users to view more content on every screen by reducing the amount of space between page elements and aligning the field labels to the left of the fields. Compact display density is suitable for text information-rich Salesforce orgs, such as Cloud Kicks, that want to maximize the use of limited screen space on laptops.Compact display density can be set as the default for the org by the system admins, or chosen by individual users from their profile menu1.
Comfy display density is another global user interface setting that provides a spacious view with labels on the top of fields and more space between page elements. Comfy display density is suitable for orgs that want to emphasize readability and clarity, or that have more complex or interactive fields.Comfy display density is not the best option for Cloud Kicks, as it would reduce the amount of content that can be displayed on each screen1.
Enable collapsible sections is a feature that allows users to collapse or expand sections on a record page layout. Collapsible sections can help users focus on the most relevant information and reduce scrolling. However, collapsible sections are not a global user interface setting, but a page layout option that can be configured by the admins.Collapsible sections can be used in combination with either comfy or compact display density, but they do not affect the alignment of the field labels or the spacing between the page elements2.
164. Frage
A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?
Antwort: B
Begründung:
The UI configuration that should be used to further individualize each featured topic is toselect and upload images that represent each featured topic. This option allows the UX Designer to customize the appearance of the Featured Topic component and make it more visually appealing and engaging for the users. The images can help to convey the meaning and relevance of each topic and attract the users' attention. The images can also create a consistent and branded look for the Experience Cloud site.
1: Featured Topic Component
2: Customize the Featured Topic Component
This allows users to easily distinguish between different topics and quickly scan for relevant topics. Salesforce documentation on the Featured Topics component states that "You can add a description for each featured topic, which appears in the user interface below the topic label" [1].
[1]https://help.salesforce.com/articleView?id=knowledge_articles_sites_featured_topic.htm&type=5
165. Frage
A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?
Antwort: B
Begründung:
The study guide identifies A. Troubleshooting customer issues and logging activities as the correct activity set for the Case Solver persona.
Persona-based UX design requires the designer to align the interface with the user's primary responsibilities rather than with every activity that may exist somewhere within the organization. The name "Case Solver" itself points toward users whose principal work centers on resolving customer cases.
Option A directly reflects that operational role. Troubleshooting addresses the core problem-resolution responsibility, while logging activities supports documentation of the work performed while handling the customer issue. Those tasks therefore belong at the center of the Case Solver experience.
Option B shifts toward coaching, administration, or knowledge-management responsibilities. Those activities may exist within a service organization, but they are not the primary activities the study guide associates with the Case Solver persona.
Option C combines case-status visibility with campaign metrics. Campaign analysis belongs to a different business context and therefore does not form a coherent task set for this Service Cloud persona.
The design implication is that pages, actions, information hierarchy, and workflows should prioritize the activities users perform most frequently. For the Case Solver, the guide centers that experience on customer troubleshooting and activity logging.
Study Guide reference/topics: Personas, Case Solver, Service Cloud, task analysis, Discovery.
166. Frage
Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.
Which element could be customized in the Salesforce app to match CK's branding?
Antwort: B
Begründung:
The Salesforce app allows administrators to customize the brand color and the loading page logo to match the company's branding. The brand color affects the key user interface elements such as the header, buttons, and search bar. The loading page logo is the image that appears after a mobile user logs in. These elements can be customized from Setup by entering Salesforce Branding in the Quick Find box, then selecting Salesforce Branding. The other elements, such as the search bar layout, the background image, and the focus link color, are not customizable in the Salesforce app.Reference:
Customize Salesforce Mobile App Branding
How Salesforce App Branding Works
167. Frage
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