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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q35-Q40):

NEW QUESTION # 35
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
C. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

Answer: D

NEW QUESTION # 36
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 2,4,3,1
B. 3,2,4,1
C. 1,2,3,4
D. 1,3,2,4

Answer: C

NEW QUESTION # 37
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments
B. the candidates of queues to use as criteria for your rule assignments
C. the candidates of service requests to use as criteria for your rule assignments
D. the attributes of queues to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set

Answer: B,C,E

NEW QUESTION # 38
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Use Application Composer to include milestones on the Service Request Layout if desired.
C. Create an ESS job to Aggregate Service Requests.
D. Create an ESS job to Monitor Service Request Milestones.

Answer: B,C,D

NEW QUESTION # 39
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. First Response is due on Friday, 12 noon EST.
D. Resolution is due on Saturday, 2 PM EST.

Answer: B,C

NEW QUESTION # 40
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