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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Service Offerings - Value and Value Co-creation - Service Relationships
Topic 2: ITIL Service Value System (SVS)	- Service Value Chain - Governance - Continual Improvement - Guiding Principles - Practices Overview
Topic 3: The Four Dimensions of Service Management	- Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People

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EXIN ITIL 4 Foundation Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which can a change schedule be used for?

A. Providing information about deployed changes to help manage incidents and problems
B. Tracking and managing improvement ideas from identification through to final action
C. Speeding up the planning and authorization of emergency changes
D. Providing a means of initiating and assessing normal changes

Answer: A

NEW QUESTION # 71
Which dimension considers data security and privacy?

A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes

Answer: A

NEW QUESTION # 72
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A. Service level management
B. Relationship management
C. Continual improvement
D. Service configuration management

Answer: C

NEW QUESTION # 73
Which describes an unresolved problem which has been already analysed?

A. An incident
B. A known error
C. A workaround
D. A risk

Answer: B

NEW QUESTION # 74
Which statement about the 'continual improvement' practice is CORRECT?

A. It is the role of senior management to authorize improvement initiatives
B. A single continual improvement register should be maintained by senior management
C. Training should be provided to those involved in continual improvement
D. Continual improvement participation should be limited to a small dedicated team

Answer: C

NEW QUESTION # 75
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